• Resolved wopodk

    (@wopodk)


    All e-mails sent out from our Woocommerce shop, be that to customers or to the admin seem to have formatting problems;
    Part of the pricing or VAT amount can occasionally be seen elsewhere in the email, and the same
    goes for formatting codes, like f.e. “spacing=”0″ cellpadding=”0″ border=”0″ style=”width: 100%; vertical-align: top; marg” etc.

    Any help?
    Martin

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter wopodk

    (@wopodk)

    Example:

    Exact the same here.

    Thread Starter wopodk

    (@wopodk)

    Any ideas?
    Will this be fixed in a future update – hopefully soon?

    New order e-mail is aligned right. Underneath the header it shows:

    “n: middle; padding: 12px; text-align: left;” align=”left”>Totaal:”

    • This reply was modified 1 year, 4 months ago by spekkel.
    • This reply was modified 1 year, 4 months ago by spekkel.
    Zee

    (@doublezed2)

    Hello wopodk,

    Thank you for contacting WooCommerce support.

    I understand you are facing issue with formatting in the emails sent by WooCommerce.

    To troubleshoot this, please share your site’s System Status Report with me.
    You can paste it into https://pastebin.com and share the link here.

    I want to inspect your site and try to pinpoint the cause of the problem.
    Please note that we have not received other reports like this (except from spekkel).
    This could be something specific to site configuration.

    spekkel, as per forum guidelines I suggest you create a new topic so we can assist you separately.
    Sometimes, similar issues happen due to different reasons.
    It would be best to investigate these issues separately.

    Best regards.

    Thread Starter wopodk

    (@wopodk)

    Hi Zubair,

    Thanks for your reply.

    Status report:
    https://pastebin.com/29vV71d7

    Hope you can help.

    Best regards
    Martin

    Thread Starter wopodk

    (@wopodk)

    Here an example where the product title and formatting codes got messed up:

    Thread Starter wopodk

    (@wopodk)

    As I see it, the problem began between january 21st and 22nd.
    Perhaps an update was done to WC or a plugin that day.

    It looks my problem is solved. I did a rollback to version 9.5.2 and again installed 9.6.0. For now all e-mails are formatted correct.

    Thread Starter wopodk

    (@wopodk)

    Thanks for the tip.
    However, since this morning all emails look fine again. I didn’t touch anything. (?)

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thanks for the update! It’s great to hear that everything is working fine again. Since no changes were made, it’s possible that caching played a role in the issue. Sometimes, browser or server caches can temporarily affect how emails are formatted.

    If the issue happens again, you might want to try clearing your cache or checking with your hosting provider for any caching mechanisms that could be affecting email formatting.

    Since the issue is now resolved, I’ve marked this thread as resolved. Feel free to open a new topic if you need further assistance.

Viewing 11 replies - 1 through 11 (of 11 total)

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