E-Mail Message Code

Resolved jbrunetti
(@jbrunetti)

4 years ago

I have Jetpack installed in my WordPress instance which sends an email whenever a new post goes up. Currently these messages have a broken image, due to the fact that I changed my domain name. Where is the image reference updated? I can’t for the life of me find anything in the settings or in the theme editor. Does anyone know?

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support lastsplash (a11n)
(@lastsplash)

4 years ago

Hi @jbrunetti –

I tested this on a test site and I had to grant permission in my email client for the images to load properly. This looks similar to the error that you are showing.

Please be sure that your email client is set to load remote images by default. Depending on the email client you are using, this will be configured differently.

Thread Starter jbrunetti
(@jbrunetti)

4 years ago

Thanks but unfortunately that’s not the issue. If I right click on the image and try to get the code behind it, it references the old domain name of my website:

https://ecp.yusercontent.com/mail?url=https%3A%2F%2Fmyopinionisfact.life%2Fwp-content%2Fuploads%2F2021%2F05%2FIMG_4818.jpeg%3Fw%3D960&t=1652819077&ymreqid=afb029c9-d652-9e60-1c7c-a50001016c00&sig=ZWzXr6xOzf6rtcNqcLDIbw–~D

I just need to change the ‘myopnionisfact.life’ url but I don’t know where the heck that’s referenced within the system.

Mohamed Mehdi Benchalal
(@muffinpeace)

4 years ago

Hi @jbrunetti

Since you are finding references of your old domain name there, I’d suggest using Better Search Replace to search for any references of your old domain, and updating them to the current one. You can download that plugin below:

https://ww.wp.xz.cn/plugins/better-search-replace/

Let us know how this goes.

Thread Starter jbrunetti
(@jbrunetti)

4 years ago

Thank you ran the search/replace feature and no instances of the old domain found in the database. I had already done that find/replace in the phpmyadmin area of bluehost, but it was good to check again.

Plugin Contributor Stef (a11n)
(@erania-pinnera)

4 years ago

Hi there, @jbrunetti,

I am afraid that this is goes beyond the [scope of our support](https://jetpack.com/support/scope-of-support/), so we cannot help much further.

For further WordPress support, I suggest asking in the ww.wp.xz.cn forums here:

Support Forums

I think they will be able to help 🙂

Thread Starter jbrunetti
(@jbrunetti)

4 years ago

Just so that I’m clear, isn’t it the Jetpack plugin that sends the new post emails?

deathlynotes
(@deathlynotes)

4 years ago

Hi @jbrunetti

Regarding your question, yes, Jetpack sends the new posts notification email, but I checked, and your site had some staging site URL entries that could cause these errors.

I’ve updated these URLs to the correct one. Could you check if it is working on your end, please?

Let me know if you have any questions.

My best regards,

Michelle

Thread Starter jbrunetti
(@jbrunetti)

4 years ago

Thank you new email went out and no broken image this time.

Viewing 8 replies - 1 through 8 (of 8 total)

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