E-mail testing is not working

  • Resolved domingosdias

    (@domingosdias)


    7 months, 3 weeks ago

    Hi, I recently installed the tool and configured it to send emails. Our emails are hosted on Gmail, so I configured it with smtp.gmail.com, port 587, and our username and password. When using the option to send test emails, the timer keeps running but doesn’t complete the process. It stayed like this for over 5 minutes.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    7 months, 3 weeks ago

    Hello @domingosdias,

    We hope this message finds you well.

    Thank you for reaching out to our Support team. The first thing I’d recommend is using Gmail through API, as it is faster, more secure, and more stable. You can follow our comprehensive documentation to set this up.

    If you are currently using Gmail via Other SMTP, I suggest resetting the plugin from the Post SMTP Dashboard under Troubleshooting. After resetting, reconfigure with the same settings you are currently using, just make sure that the From Email Address matches the Username, and that you are entering an App Password in the password field.

    Please give this a try and let me know how it goes.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    7 months, 2 weeks ago

    Hello @domingosdias ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 2 replies - 1 through 2 (of 2 total)

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