E-mail translation missing

  • Resolved wpidl

    (@wpidl)


    11 months, 2 weeks ago

    Hi,

    I’ve started e-mail translation, but they do not exit in translatepress. I’ve re-scanned both e-mails and regular stings and they simply do not show.

    I’ve translated the original e-mails inside woocommerce, but the stings do not show in translatepress.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    11 months, 2 weeks ago

    Hi,

    TranslatePress does not detect the {site_title} tag itself as a translatable string. This is a dynamic placeholder used by WooCommerce in combination, but it’s not part of the actual string TranslatePress detects.

    Try searching for the full text of the email string, but without the placeholder tags like {site_title}, {order_id}, etc.
    TranslatePress captures the static parts of the string, not the dynamic tags or the output they render.

    Thread Starter wpidl

    (@wpidl)

    11 months, 2 weeks ago

    No, it does not work.

    Plugin Support Alex

    (@alexcozmoslabs)

    11 months, 2 weeks ago

    Hi,

    First be sure the email is sent in order for the string to be detected.
    Also, check in the Regular tab as well since it’s a user-driven string added manually by you.

    Thread Starter wpidl

    (@wpidl)

    11 months, 2 weeks ago

    Hi, I’ve already searched in both email and regular, like i said in the first comment.

    I did receive the email and it still does not find the string.

    Plugin Support Alex

    (@alexcozmoslabs)

    11 months, 2 weeks ago

    Hi,

    Please, contact us directly on our website, https://translatepress.com/support/ask-a-presale-question/. We may need to investigate this case in detail.

Viewing 5 replies - 1 through 5 (of 5 total)

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