E_ERROR type

  • Resolved emafd

    (@emafd)


    2 years, 3 months ago

    Hello,
    I updated 2 plugins an hour ago, and I immediately lost the access to my WordPress admin site. I then received an email from WordPress saying that the issue was caused by Updraft Plus (which was not part of the updated extensions).

    I tried all the plugins one by one to see which one was causing the error. When I deactivated Updraft Plus, everything came back to normal. What can I do now?

    You’ll find below the details of the error (Translation from French of the first sentence: “An E_ERROR type error was caused in line 163 of the file /homepages/19/d4296850328/htdocs/wordpress/wp-content/plugins/updraftplus/options.php. Error message: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /homepages/19/d4296850328/htdocs/wordpress/wp-content/plugins/updraftplus/options.php:163)

    Many thanks for your help!
    Elise

    WordPress version 6.4.3
    Thème actif : Stellarium (version 1.2.6)
    Extension actuelle : UpdraftPlus – Backup/Restore (version 1.24.1)
    PHP version 8.0.30

    Détails de l’erreur
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 163 du fichier /homepages/19/d4296850328/htdocs/wordpress/wp-content/plugins/updraftplus/options.php. Message d’erreur : Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /homepages/19/d4296850328/htdocs/wordpress/wp-content/plugins/updraftplus/options.php:163
    Stack trace:
    #0 /homepages/19/d4296850328/htdocs/wordpress/wp-content/plugins/updraftplus/options.php(163): array_keys()
    #1 /homepages/19/d4296850328/htdocs/wordpress/wp-includes/class-wp-hook.php(324): UpdraftPlus_Options::admin_init()
    #2 /homepages/19/d4296850328/htdocs/wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #3 /homepages/19/d4296850328/htdocs/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()
    #4 /homepages/19/d4296850328/htdocs/wordpress/wp-admin/admin.php(175): do_action()
    #5 /homepages/19/d4296850328/htdocs/wordpress/wp-admin/update-core.php(10): require_once(‘/homepages/19/d…’)
    #6 {main}
      thrown

Viewing 12 replies - 1 through 12 (of 12 total)
  • pbevanudp

    (@pbevanudp)

    2 years, 3 months ago

    Hello,

    Thank you for the information, may I ask which plugins you updated just before the issue occurred?

    Thread Starter emafd

    (@emafd)

    2 years, 3 months ago

    Hello,
    It was Simply Schedule Appointment and Gravity Forms.
    But I tried them both (deactivate, reactivate), and the site didn’t react to any of them. And the WordPress email only mentioned Updraft Plus.

    pbevanudp

    (@pbevanudp)

    2 years, 3 months ago

    Hello,

    Thank you for confirming, would it be possible for you to share a redacted version of your site health information from WordPress >> Tools >> Site Health >> Info >> Copy site info to clipboard via pastebin.com please?

    Thread Starter emafd

    (@emafd)

    2 years, 3 months ago

    Hello,
    I’d love to, but I’m unable to create an account on pastebin.com. The site has a problem. I tried with 3 different email addresses and I never received any activation email. I requested that they send me new ones, but got each time an error message saying that they were unable to do so….
    Is there another way to provide you with the site health information ?
    Thank you

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 3 months ago

    Can you paste upload it to something like We Transfer or to some remote storage and then provide the link?

    Thread Starter emafd

    (@emafd)

    2 years, 3 months ago

    Sure, here’s the link

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 3 months ago

    Do you have a backup of your plugins that I could test with (if you do, can you upload them to something like WeTransfer)

    Thread Starter emafd

    (@emafd)

    2 years, 3 months ago

    Hello,
    Yes, here’s the link to the last Updraft Plus backup of the plugins

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 2 months ago

    Thank you I have tested the plugins.

    I think the issue was simply that you had an outdated version of UpdraftPlus installed (we are on 1.24.1 so you are 13 updates behind)

    Thread Starter emafd

    (@emafd)

    2 years, 2 months ago

    Hello,
    13 versions behind?! My god, thank you for the information. I don’t know how I could miss this. I make sure to update my plugins as soon as there’s an update available, or I have an automatic update set up…
    Could you tell me the steps I should follow to update the latest version of the plugin without the website crashing again ? It’s still deactivated for the moment.
    Thank you

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 2 months ago

    You can turn on automatic updates on the installed plugins page or you can use one of our other plugins: Easy update manager: https://en-gb.ww.wp.xz.cn/plugins/stops-core-theme-and-plugin-updates/

    My advice would be to just delete the version you have installed and install a fresh copy from the WordPress repository

    Thread Starter emafd

    (@emafd)

    2 years, 2 months ago

    Ok, thank you for your help !

Viewing 12 replies - 1 through 12 (of 12 total)

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