EA Facebook Feed Element Not Working

  • Resolved jedart

    (@jedart)


    8 months ago

    Hello, I tried to get the EA Facebook Feed element to work, and I followed all of the steps outlined at https://essential-addons.com/elementor/docs/facebook-feed/

    However, at the final stage, when adding the access token into the credential page, there is no Credential or secret key/ID info that appears. It just remains blank.

    I searched the forums here and see others have had a similar thing happen, and I applied the advice there, to use the Meta debugger, but that still did not help because Granular Scopes were not visible (only Scopes without the needed info).

    I have tried doing this repeatedly, following all the steps, but no change. Can you help me with this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin

    (@amin7)

    8 months ago

    Hi @jedart

    Greetings!

    Sorry to hear about your experience, but, I checked on my side and I could not replicate the issue. The access token debugger displayed also necessary info and scopes, please check here, https://d.pr/v/JTbrLl

    While using access token debugger please use the link: https://developers.facebook.com/tools/debug/accesstoken/

    Also, here is the complete process if creating access token with all necessary permission of page and scopes. Please check the screencast, https://d.pr/v/INS3jv and make sure, you have followed the process.

    Sorry for the delayed reply.

    Thanks

    Thread Starter jedart

    (@jedart)

    7 months, 4 weeks ago

    Thank you so much for getting back to me. I think my issue is that I cannot see the granular scopes. Only basic scopes show up for me. Is there a setting to change that? Please let me know if screenshots would be helpful.

    Plugin Support Amin

    (@amin7)

    7 months, 3 weeks ago

    Hi @jedart

    Greetings!

    If you’re unable to see the granular scopes (and only the basic ones appear), that usually indicates a Facebook app permission or mode issue rather than anything in Essential Addons. Please make sure, you are the owner/admin of that facebook account and the facebook page account.

    I am sorry, but, there is no such screenshot or option to enable granular scope. If you have proper permssion then the scope should be available accordingly. While generating the token, please make sure the user type as ‘page’. Also, I think you can follow the process https://d.pr/v/INS3jv from the begining, and create the token again.

    Thanks

    Amit Barai Alit

    (@amitbarai013)

    7 months, 3 weeks ago

    Hello @jedart,
    Hope you are doing well. 

    We haven’t heard from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?

    We eagerly await your response.

    Thank you.

    Amit Barai Alit

    (@amitbarai013)

    7 months, 2 weeks ago

    Hi @jedart,
    I hope you are doing well.

    I wanted to follow up on the previous issue you raised and provide you with an update.

    Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to create topic if you have any further questions or, concerns regarding it.

    We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.

    Thank you for your attention, and I wish you a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)

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