eBay and HTTPS on website images

  • questionsrus

    (@questionsrus)


    8 years, 11 months ago

    Hi everyone,

    So we use WP-Lister, a plugin that mirrors selected products from our WordPress website to eBay.

    We have recently had EV SSL added to our WordPress website for security.

    Once we did that we downloaded this awesome plugin, thank you guys / gals, it works perfectly.

    The issue now is that eBay doesn’t accept images that are SSL (HTTPS) related. We found this out when we went to mirror some products and WP-Lister threw some errors our way.

    We have been to WP-Lister and this is the conversation:

    ————————————–
    Image URLs, SSL and eBay
    Since I enabled SSL for my site, I get this “Error: ExternalPictureURL server not available (21916543)” and my images are not uploaded anymore. How can I fix this?

    You probably have SSL enabled for your whole site and you automatically redirect all non-SSL traffic to the SSL version. (ie. http:// is automatically redirected to https:// by your server).

    While this generally works with all browsers, eBay isn’t able to process image URLs starting with https://. They require the image to be available without SSL, which is why WP-Lister replaces “https” with “http” itself, but this can’t work if your server refuses to deliver the image without SSL and always redirects to the SSL version.

    You should contact your hosting provider – or the person who set up SSL on your site – and tell them to exclude static URLs (like .jpg images) from the forced redirect. While forcing SSL for all dynamic content like pages does make sense, static content like images should be accessible with SSL and without SSL alike – it’s generally considered best practice.

    ————————————–

    So:

    1. We have contacted our hosting server and they have said “We don’t change the traffic leaving you site, the plugins that you have to force SSL would be stopping the images from being accessible via HTTP, can you try temporarily disabling the SSL plugins that you have?

    2. Obviously we do not want to disable our SSL, so how can we remove images from SSL please?

    Our settings for this plugin are currently:

    1. Content
    2. WooCommerce + Google Chrome HTTP_HTTPS bug (fixed in WooCommerce v2.3.13)
    3. standard WordPress function
    * detected as recommended setting

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author webaware

    (@webaware)

    8 years, 11 months ago

    G’day questionsrus,

    Are your sure your website doesn’t force everything to https? e.g. when I visit the link in your ww.wp.xz.cn profile, and change the https to http, it instantly redirects to https which means the web server has a redirect. That could also be Cloudflare settings. If you have Cloudflare set to force https, it’ll do that for images too.

    I checked the code for wp-lister, and it fixes all image links so that they’ll work on eBay. I don’t think my plugin is doing anything to change that back, so I strongly suspect a http > https redirect.

    Try getting a link to an image, pasting it into the browser location, and changing it to http. See if it instantly reloads as https. If it does, you have a redirect. My plugin doesn’t do that.

    cheers,
    Ross

    Thread Starter questionsrus

    (@questionsrus)

    8 years, 10 months ago

    Hi Ross,

    Thank you for this. Yes, I have copied the URL from an image across, deleted the S in HTTPS to make it HTTP and when i hit enter, the image redirects to HTTPS.

    Thank you for letting me know. We will look to see what else can be done.

    Cheers 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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