EDD product sync

  • Resolved hornetplugins

    (@hornetplugins)


    9 years ago

    Hi I’m having some issues with the EDD integration, the product i select to exclude from the product sync. appear in the submit ticket dropdown anyway, but they only appear using the post ID and not the name of the product. I think i can write a custom function to clear the dropdown if you provide a filter but I don’t think this this should be the right behaviour, I expect the product to not appear in the list.

    Thank you
    Saverio Vigni
    hornetplugins.com

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years ago

    Hi:

    Product syncing can be a bit tricky. I suspect that, in this case, the product was already synced once. After that, even if you exclude it, the record is still in the tickets taxonomy. If you go to TICKETS->PRODUCTS, you can probably find a product where the name is just the post id. You should be able to delete it. Then, it should not sync again if its excluded from sync.

    Please let us know if this works.

    Thanks.

    Thread Starter hornetplugins

    (@hornetplugins)

    9 years ago

    Oh ok, for some reason i don’t have “products” in my menu:

    Saverio

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years ago

    Hi:

    Did you upgrade from 3.3.4? If so, it sounds like the upgrade didn’t complete all the way through. You can go to to TICKETS->TOOLS->CLEANUP and click the button to re-run the 3.3.4 – 4.0 upgrade. Then check to see if the PRODUCTS option appear.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 11 months ago

    Hi:

    Since we haven’t heard back from you in about 3 weeks we’ll mark this issue as resolved.

    Thanks for using Awesome Support!

Viewing 4 replies - 1 through 4 (of 4 total)

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