edit

Dear @chengjianping,

Thanks for reaching out to us.

I attempted to inspect your website, but I encountered a warning message that prevented me from doing so. Please refer to this screenshot for clarification: https://d.pr/i/LzpQnX. In the meantime, please ensure that you are using PHP version 7.4 or higher, as well as the latest versions of your plugins. Based on the issue, I recommend running a conflict test on your site to identify the exact cause of the problem.

• Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.
• Switch your theme to a default theme like Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WooCommerce, ShopEngine, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @chengjianping,

I hope you’re doing well, and I sincerely apologize for the delayed response. We need more information regarding the issue. If you deactivate the WooCommerce Shipping Tracking plugin, are you able to edit the single Product page template? If so, could you provide more details about this plugin? Is it available on the ww.wp.xz.cn repository? Once we have this information, we will try to replicate the issue on our end.

We are also unclear about the issue with the front-end site icon not displaying. Could you please share a video demonstrating this issue so we can better understand it and assist you in finding a solution as quickly as possible? Your patience and cooperation in this matter are greatly appreciated.

Looking forward to your response.

Best Regards,
Reju

Dear @chengjianping,

I hope this message finds you well and I understand your concern. It seems that the WooCommerce Shipping Tracking plugin is a Pro plugin. As per the ORG organization’s rules, we are unable to discuss Pro plugins here. Since this issue relates to a Pro feature, please visit the plugin details page, go to the Support section, and submit a ticket regarding these features. Our support team will assist you promptly. Your patience and cooperation in this matter are greatly appreciated.

If the plugin has a free version, please share the URL, and we will install it in our environment for further inspection. Your patience and cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @chengjianping,

I hope you’re doing well. I have inspected your shop page and would like to inform you that we have an option to reduce the gap between products. Additionally, there’s no need to use a separate widget for displaying categories, as we have an option to show categories in the Advanced Search widget. Please check this video for clarification: https://d.pr/v/jKeraV. I hope that following the instructions in the video will resolve the issue.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju