Edit customer provider button not working

  • Resolved Simon Kane

    (@simonkane)


    5 years, 8 months ago

    Nothing happens when trying to edit a custom shipping provider.
    I had to hit the database row directly to insert the tracking link once I acquired the necessary info from the provider, and it works – but I should not have had to do that.

    • This topic was modified 5 years, 8 months ago by Simon Kane. Reason: typo

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • spomata

    (@spomata)

    5 years, 8 months ago

    Same here, happens since 3.1 and also on latest 3.1.1

    Plugin Author Zorem

    (@zorem)

    5 years, 8 months ago

    HI, I could not replicate the issue on our dev environment, I believe its a JS issue, try to clear all your browser cache and purge the cache if you have CloudFlare or any other cache plugin installed.
    If the issue continues, inspect the page and check the JS console for errors. It might be a JS conflict with another plugin that is not compatible with WP 5.5+, share with us the errors from console
    Thanks.

    DanyelAndre

    (@danyelandre)

    5 years, 8 months ago

    Loading the page:

    [Error] Failed to load resource: the server responded with a status of 404 () (material.min.js.map, line 0)

    Clicking the edit-button:

    [Error] ReferenceError: Can’t find variable: api_provider_name
    success (shipping_row.js:694)
    i (jquery.js:2:27368)
    fireWith (jquery.js:2:28123)
    x (jquery.js:4:22587)
    c (jquery.js:4:26778)

    Plugin Author Zorem

    (@zorem)

    5 years, 8 months ago

    Ok, we fixed this issue in the next release of the plugin.

    Plugin Author Zorem

    (@zorem)

    5 years, 7 months ago

    Hello, We fixed this issue and released the latest version of the AST plugin. Please update with the latest version and check.

    Thanks,

    Thread Starter Simon Kane

    (@simonkane)

    5 years, 7 months ago

    Yes, it is now working for me.

    Maybe you should have an actual QA environment and testing protocol instead of using “development”. :/

Viewing 6 replies - 1 through 6 (of 6 total)

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