Edit Member does not work

  • Resolved agxer

    (@agxer)


    3 years, 8 months ago

    Hi, when i go to Members > Edit Member, then i try to edit one of their subscriptions it takes me back to the list of members page. I can not manually change a member from Pending to Active?

    Also, the integration with Woocommerce does not seem to work when the user purchases a membership through a Product, and their payment is processed, their membership is not activated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years, 8 months ago

    Hi @agxer,

    1. Could you please go to your Dashboard -> Plugins -> and send a full screenshot with everything you have installed related to Paid Member Subscriptions?

    2. Regarding the WooCommerce integration if the status of the WooCommerce order is “Processing” then our subscription will not be activated, only when the status of the WooCommerce order is “Completed” then our subscription plan will be active.

    Also, as stated in the documentation, in the case that the WooCommerce product is Virtual and Downloadable and if the payment was successfully made on checkout, the order status will be set to Completed automatically and the Subscription will be activated.

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter agxer

    (@agxer)

    3 years, 8 months ago

    i am also seeing this in my dashboard?

    WordPress database error: [Unknown column 'id' in 'field list']
SELECT id, subscription_plan_id, start_date, expiration_date, status, payment_profile_id FROM 1asn6_pms_member_subscriptions WHERE user_id = 1026 AND status != 'abandoned'

WordPress database error: [Unknown column 'id' in 'field list']
SELECT id, subscription_plan_id, start_date, expiration_date, status, payment_profile_id FROM 1asn6_pms_member_subscriptions WHERE user_id = 6 AND status != 'abandoned'

WordPress database error: [Unknown column 'id' in 'order clause']
SELECT * FROM 1asn6_pms_member_subscriptions WHERE 1=1 AND user_id LIKE '1026' ORDER BY id DESC LIMIT 1000

WordPress database error: [Unknown column 'id' in 'order clause']
SELECT * FROM 1asn6_pms_member_subscriptions WHERE 1=1 AND user_id LIKE '6' ORDER BY id DESC LIMIT 1000
    Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years, 7 months ago

    Hi @agxer,

    Regarding the error messages you’re seeing in your Dashboard, thank you for reporting this. I’ve created a task and forwarded it to our development team, where they will get it fixed in our next update to Paid Member Subscriptions.

    But we’re not sure if these errors are related to the other issues you’ve mentioned.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years, 7 months ago

    Hi @agxer,

    In the latest update to Paid Member Subscriptions, we’ve also added a fix for the issues you’ve reported regarding those error messages. Could you please update to the latest version of Paid Member Subscriptions (2.8.0) and let us know if you still encounter any issues?

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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