Edit Ticket Statuses

  • Resolved iamarogue

    (@iamarogue)


    9 years, 5 months ago

    I installed this plugin a little while ago and then decided to shop around, and downloaded and installed a few other similar plugins, like Status Tracking and WP Tickets. I didn’t like them as much, so I returned to Awesome Support.

    I’m uncertain what the defaults were, but I seem to recall when I first installed, there were only 3 Status types. Then I obtained the Custom Status add-on, and created the status Ordered.

    Anyways, on an individual ticket page, I can select from the following 4 statuses: New, In Progress, On Hold, and Ordered.

    But then I go to the Awesome Support Settings Style tab, and under colors, the following Statuses are listed:

    Open Status
    Closed Status
    Old Status
    Awaiting Reply
    New
    In Progress
    On Hold
    Ordered

    So: how do I get rid of those other statuses? They were clearly added by another plugin, but I don’t know how to remove them (all other plugins have been deleted).

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 5 months ago

    Whoa…I am not aware of any other plugins that would interfere with our statuses like that. “old status” and “awaiting reply” are not part of our default installation. These do not show up on the Custom Status screen (TICKETS->CUSTOM STATUS) at all?

    Thread Starter iamarogue

    (@iamarogue)

    9 years, 5 months ago

    Confirmed, it’s just the Ordered status that shows up on the Custom Status screen.

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 5 months ago

    Gah. I honestly don’t have a clean way around this. There might be a way to manually clean out the database and remove the statuses but that would require a developer to dig into your DB for a little bit which is outside the scope of this support forum. If it only affects the STYLES and not anything else you might be better off just leaving it be. You can change the color of the custom statuses in the CUSTOM STATUS screen instead.

    I wish I had a better solution for you here.

Viewing 3 replies - 1 through 3 (of 3 total)

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