Edit WPForo Account

Resolved annack
(@annack)

8 years, 1 month ago

Hi,
I use WPForo and everything works fine.
But when I try to edit Account fields, such as “About me”, “Occupation”…it does not work, remaining on the first blank field.

Otherwise if I try to modify the user from “WordPress user” settings it works.

How can I fix this problem?

Thanks

Anna

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author gVectors Team
(@gvectors-team)

8 years, 1 month ago

Please try to edit it again in My Profile > Account page, and only check it in My Profile page on forum front. Don’t edit and check it in other places and in WP dashboard > You profile page. These fields are only updated and available on forum profile pages.

Thread Starter annack
(@annack)

8 years, 1 month ago

Hi,
thank you for your answer but the problem is different.
I can’t edit any field of my account in forum profile page.
When I try to save and update data, it gives me error, as if I had left empty all fields.

Any suggestion?

Thanks in advance!

Plugin Author gVectors Team
(@gvectors-team)

8 years, 1 month ago

Please leave some URL to allow us check it. It seems you don’t fill some required field. Just scroll up and check required field messages.

Thread Starter annack
(@annack)

8 years, 1 month ago

Hi,
thank you for your help,
can you please send me a private account so I can give you user/password to get signed in and to be able to check the problem in changing “Account” fields?

Anna

Thread Starter annack
(@annack)

8 years, 1 month ago

Thank you,
I have sent you an email ,

br

Anna
Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

8 years, 1 month ago
can you please send me a private account so I can give you user/password to get signed in and to be able to check the problem in changing “Account” fields?

No @gvectors-team, don’t do that. Authors risk getting into real trouble here if they log into user’s sites.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the http://pastebin.com/ log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Plugin Author gVectors Team
(@gvectors-team)

8 years, 1 month ago
Hi Jan,’Thank you for reminding this.
Yes we know and we don’t ask admin login details here. This is not our request.
I only asked for URL to check it. Also I left a email address to contact us.
- This reply was modified 8 years, 1 month ago by gVectors Team.
Plugin Author gVectors Team
(@gvectors-team)

8 years, 1 month ago
can you please send me a private account so I can give you user/password to get signed in and to be able to check the problem in changing “Account” fields?

This doesn’t mean admin login details, this is just a test user login details. I also can register for such user. Not all login/pass are admin authorization details. And this is not my post, this is user post.
- This reply was modified 8 years, 1 month ago by gVectors Team.
- This reply was modified 8 years, 1 month ago by gVectors Team.
Thread Starter annack
(@annack)

8 years, 1 month ago

Yes, that’s correct.
I meant only to create a “test” user to verify why the account fields are always empty even if I edit them.
Thank you again for your support.