• Resolved glassofwin

    (@glassofwin)


    I had to restore my domain (on DreamHost) and when I went back to my blog, I noticed that my header was missing. No problem, I thought, since I’d just uploaded a new one and didn’t expect it to be there after the restore. But when I click on either of the following: Menus, Header, Themes, Background, I get taken to a white page with the following error:

    “Google Analytics Stats

    Warning: require_once(/home/moonstruckq/moonstruckquest.com/wp-content/plugins/google-analyticator/google-api-php-client/src/cache/Google_Cache.php): failed to open stream: No such file or directory in /home/moonstruckq/moonstruckquest.com/wp-content/plugins/google-analyticator/google-api-php-client/src/Google_Client.php on line 53

    Fatal error: require_once(): Failed opening required ‘/home/moonstruckq/moonstruckquest.com/wp-content/plugins/google-analyticator/google-api-php-client/src/cache/Google_Cache.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/moonstruckq/moonstruckquest.com/wp-content/plugins/google-analyticator/google-api-php-client/src/Google_Client.php on line 53″

    I get the same message when I go to the Google Analytics section, but not with the white death screen.

    I’m unsure what happened during my restore that caused this, and I am baffled why my header has anything to do with GA.
    I don’t want to uninstall GA and cause (potentially) further mishaps, but I do have to say I don’t mind uninstalling it altogether and getting rid of it. I just don’t know what that would do at this point.

    If anyone can assist me, I’d appreciate it. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like not all of your files were restored.

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to the /wp-content/plugins/ and delete the whole /google-analyticator/ directory from there.

    Then, from Plugins -> Add New in your Dashboard, search for and reinstall Google Analyticator.

    Thread Starter glassofwin

    (@glassofwin)

    James – thanks for responding. Should I also go through the “deactivate/uninstall” process on the WP dashboard end prior to reinstalling?

    Moderator James Huff

    (@macmanx)

    No, because that might remove some of the plugin’s settings.

    Just manually remove the files, then reinstall it through the Dashboard.

    Thread Starter glassofwin

    (@glassofwin)

    Thank you, James! I removed the google-analyticator directory and everything went back to normal. Unsure if I will reinstall GA, but for now I am pleased as punch. <3 thanks again!

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

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