Great plugin

  • fradri

    (@fradri)


    3 years, 4 months ago

    I have downloaded this plugin as part of a Kit found in Evato Elements and I have encoutered problems where the plugin prevented the editor to load up. After noticing that the devs instructions on how to fix the loading problem did not work, I tried to reach out to the customer service.

    While it took a tad too long for them to get back to me, once they did they have been very helpful, to the extent on logging directly into my WP dashboard, making explainer videos and finally solving the problem and turning my initial 1-star review into a 3-star and finally a 4-star review.

    The plugin itself seems very well rounded too, so I hope the team can keep growing both their products and the quality of their customer service. Well done!

    • This topic was modified 3 years, 4 months ago by fradri.
    • This topic was modified 3 years, 4 months ago by fradri. Reason: Customer Service helped solve my initial problem + additional testing made
Viewing 1 replies (of 1 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 years, 4 months ago

    Hi @fradri,

    We are extremely sorry for the unpleasant experience you had. We are getting more tickets than usual and for that reason, responding to your tickets takes that much time.

    But we have responded to your ticket with possible solution. We are following a process, If the issue is not solved with our first solution then we start further debugging process. The Same process we have been following in your ticket too.

    Please be assured that we give utmost priority to the issue of our clients and try to solve those issue within the shortest possible time.

    But, a great matter of sorrow that you have rated our plugin as one star without consulting us further which is not expected. I am expecting that you will change the rating after the issue gets solved. Looking forward to your valuable response and we are always here to assist you.

    Best Regards,

    Amir

Viewing 1 replies (of 1 total)

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