Editor has encountered some unexpected error

  • Resolved dianakpalm

    (@dianakpalm)


    5 years, 10 months ago

    Hi All,
    I have suddenly encountered the problem, that I cannot open or edit previous posts or open new ones. I have been trying around some twists and tweaks but nothing helped. I deactivated several plugins and found, that when I deactivate CoBlocks the error message doesn’t show anymore.This morning I have updated to the newest version of Coblocks hoping it might be magically fixed, but it didn’t help. When I use other plugins, it works again, but it throws around my layout.
    Do you have a solution for me? I´d appreciate to fit CoBlocks than to delete it and use another plugin instead.
    I use the Gutenberg editor as well as TinyMCE Advanced.

    Thanks & best,
    Diana

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support gdandrija

    (@gdandrija)

    5 years, 10 months ago

    Hi @dianakpalm,

    Thanks for reaching out to us, I’m sorry to hear about your issue.

    Can you please provide us with an error message showing your issue? Ideally, a screenshot will be very helpful.

    Have you also tried using a default theme and activating only the CoBlocks plugin? The fact disabling CoBlocks resolves the issue can also mean that there is a conflict with our plugin and one of the plugins or the theme that is installed on your website.

    I will be happy to help you out further, have a nice day,
    Andrija

    Thread Starter dianakpalm

    (@dianakpalm)

    5 years, 10 months ago

    Hi Andrija,

    thanks for your message!

    The error occurs once I try to enter/edit a post and shows “The editor has encountered an unexpected error. Attempt Recovery. Copy Post Text Copy Error”
    (this editor doesn’t allow me to add the screenshot)

    When I deactivate all other plugins, CoBlocks seems to work so there must be an incompatibility with another plugin. Have you encountered this before? Any ideas and recommendations for me to find/dismiss the bug?

    Thanks & have a nice day, too
    Diana

    Plugin Support gdandrija

    (@gdandrija)

    5 years, 10 months ago

    Hi once again @dianakpalm,

    I see, this is a common Gutenberg related error that is in most cases caused by corrupted cache on your website

    While reviewing your website I noticed that you are using Cloudflare CDN, this is most likely the culprit in your case

    As this is the case, I suggest you first clear all the cache from both your website and your browser. Additionally, you should remove cookies as well and you may alternatively try using a different browser if that is not enough.

    Here is the article which explains this issue:

    https://techjourney.net/how-to-fix-the-editor-has-encountered-an-unexpected-error-in-wordpress/

    If this does not help, then it is possible that a plugin is conflicting with CoBlocks, in that case, you should check this plugin’s settings.

    Let me know if this works for you,

    Best regards,
    Andrija

    Thread Starter dianakpalm

    (@dianakpalm)

    5 years, 10 months ago

    Dear Andrija,

    I have done everything you suggested and it works now! Thanks so much for your support – I’m extremely satisfied!

    Thanks & best,
    Diana

    Plugin Support gdandrija

    (@gdandrija)

    5 years, 10 months ago

    Hi @dianakpalm,

    You are welcome, I’m delighted to hear that I was able to help you with resolving this issue.

    If you ever need any additional help, you know where to reach us out.

    I wish you all the best,
    Andrija

Viewing 5 replies - 1 through 5 (of 5 total)

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