Viewing 13 replies - 1 through 13 (of 13 total)
  • Hi @williamjezequel,

    Sorry to hear of the problem you are having.

    I have tested it on my test site using latest version of Custom Sidebars plugin but i didn’t face any issue that you are facing.

    Make sure you are using the latest version of Custom Sidebars plugin.

    Could you please share me the screenshot of the issue that you are facing so that i can troubleshoot it?

    For screenshots, you can simply provide a link to an image through Google Drive, Dropbox, screencast.com, http://imgur.com/ or other image service. πŸ™‚

    This may be theme/plugin conflict issue that you are using.

    You can just try on your development site deactivating all other plugins and using default WordPress theme like Twenty Thirteen as displayed in the following flowchart to know which theme/ plugin is conflicting if any.

    http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Kind Regards,
    WPMU DEV

    I have the same issue. WordPress 3.9.2 running twentytwelve and Custom Sidebars 2.0.9.6. Everything works fine as soon as I disable Custom Sidebars.

    Problem only occurs on the actual page/post edit screen. All buttons and interactive elements are unresponsive, so it seems to be a JavaScript issue, but no JavaScript or network errors are visible in the Chrome inspector.

    Other plugins installed and activated: Akismet and Link Manager.

    Screenshot: http://i.imgur.com/QF7pKCF.png

    Looks like the the HTML just gets cut off right in the middle of the sidebar widget on the editor screen.

    <div id="customsidebars-mb" class="postbox " >
    <div class="handlediv" title="Click to toggle"></div><h3 class='hndle'><span>Sidebars</span></h3>
    <div class="inside">
    <!-- EOF -->

    Hi @et1337,

    Thanks for providing additional information about the issue.

    I tested again on my test site configuring various options of custom sidebars plugin and also on windows chrome and firefox browser but didn’t face any issue.

    Can you please try enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

    For information on this, checkout this wpmu.org article.

    Let me know what errors if any you are getting on page edit screen.

    Also please try temporary deleting all custom sidebars and unsetting the theme sidebar option “Allow this sidebar to be replaced”.

    Regards,
    WPMU DEV

    I deleted the cs_modifiable and cs_sidebars rows from the wp_options table. No change.

    Here’s what WP_DEBUG got me:

    Parse error: syntax error, unexpected 'global' (T_GLOBAL) in /home2/unlikem1/public_html/wp-content/plugins/custom-sidebars/views/metabox.php on line 2

    Hi @et1337,

    Cold you please share me the code from your following custom sidebars plugin file so that i can troubleshoot it?

    wp-content/plugins/custom-sidebars/views/metabox.php

    For sharing file, you can simply provide a link to an file through Google Drive, Dropbox, pastebin.com or other file sharing service. πŸ™‚

    Make sure to use the latest version of custom sidebars plugin.

    Are you using the following Link Manager plugin?

    https://ww.wp.xz.cn/plugins/link-manager/

    Regards,
    WPMU DEV

    Turns out that the newlines in metabox.php were the wrong format. I fixed them and everything seems to work fine now. Thanks for the help!

    Just updated to WP 4.0 and plugin to 2.0.9.7. Then found the editor is broken. Switched from my custom theme to Twentyfourteen, still broken. Disabled all plugins except this plugin, still broken.

    Found the following error:

    Parse error: syntax error, unexpected T_GLOBAL in /home/name/public_html/path/wp-content/plugins/custom-sidebars/views/metabox.php on line 5

    What should I do now ?

    Hi @dannyfoo,

    To resolve this issue could you please try replacing the following Custom Sidebars plugin file code with the code provided here http://pastebin.com/NHL3SCHy ?

    custom-sidebars/views/metabox.php

    Regards,
    WPMU DEV

    Copying and pasting the code from Pastebin into the metabox.php helped.

    When I opened the metabox.php, I noticed the code looked unfinished. 😐

    But all is good now. Thanks for the great support.

    Hi @dannyfoo,

    The code shared in the previous reply was from different file, could you please try using the code provided here http://pastebin.com/GXH1jeHJ

    If it doesn’t help then can you please try enabling WP_DEBUG mode and debug logging? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);
    define('WP_DEBUG_LOG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true. This will create a log file under wp-content/debug.log with detailed information.

    If you’d like to avoid end users seeing error messages, you can include this as well:

    @ini_set('display_errors',0);
    define('WP_DEBUG_DISPLAY', false);

    This will prevent errors from being displayed, but you can still find them in the log file. For information on this, checkout this wpmu.org article.

    Let me know what errors if any you are getting!

    Kind Regards,
    WPMU DEV

    hey @wpmu dev, both worked fine for me. No problems loading the editor now. πŸ™‚ Thanks.

    Hi @dannyfoo,

    That’s great news! Glad it’s working for you now πŸ™‚

    Please advise if you have more questions.

    Have a great day!

    Cheers,
    WPMU DEV

Viewing 13 replies - 1 through 13 (of 13 total)

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