Element Pro editing error with ElementsKit

  • Resolved reyes2808

    (@reyes2808)


    5 years, 8 months ago

    Good morning, WP Support Lords, I have some concerns about some bugs presented by my website which is done in WordPress.
    One of the errors presented is that it does not load the menu to edit element pro, I think it is by two plugin that I have called ElementsKit 1.2.7 and ElementsKit Lite version 2.0.6.
    I’m saying this because I have to disable ElementsKit to load the Elementor Pro editing menu. Once the changes are made by disabling the plugin to use Elementor Pro, re-reactivate the ElementsKit plugin.
    The ElementsKit installed on my worpress is with a license activated, but I see that there is an ElementsKit Pro, which I do not know if my ElementsKit as it is licensed, should be upgraded to pro.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ataur R

    (@ataurr)

    5 years, 8 months ago

    Hi @reyes2808

    Loading issue due to your server PHP settings. Increase your server PHP memory limit from the wp-config.php file or php.ini file. If you don’t have an idea about it. Please contact your hosting provider and ask to increase
    * PHP memory_limit = 512M
    * max_execution_time = 300

    Thread Starter reyes2808

    (@reyes2808)

    5 years, 8 months ago

    Good morning, WP Support Gentlemen, make the modification of the php.ini file with the following information:
    # END WordPress

    memory_limit = 256M
    upload_max_size = 64M
    post_max_size = 64M
    upload_max_filesize = 64M
    max_execution_time = 300
    max_input_time = 1000

    It doesn’t work yet, the elementor pro editor is still frozen, I would like to know if it is suddenly in another php.ini file or could something else be done?

    • This reply was modified 5 years, 8 months ago by reyes2808.
    benjirahmed

    (@benjirahmed)

    5 years, 8 months ago

    Hey @reyes2808 ,

    The loading issue could happen for other reasons also. Like another third party plugin or theme issue. But we can’t say the exact issue without checking your site properly.

    Can you please open a support ticket from our support center (help.wpmet.com) ? We would like to check the issue on your site and give you a quick solution as well.

    Waiting for your response and we are always here to help you.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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