Elementor blocked from loading, redirects to Posts instead

  • Resolved martin177

    (@martin177)


    8 months, 3 weeks ago

    I edited the footer this morning and changed the colour with Elementor. Then I wanted to “tie down” the footer at the bottom so it’s not the middle of the screen of my simple contact page. I added some css code in the customizer, but it didn’t work. So I deleted the css code again and now I can’t edit the footer with Elementor again. Every time I hit edit, it says “preview could not be loaded” (for the footer template) and then nothing else happens. If I open any page to edit with Elementor it loads fine, the header template loads fine with Elementor, too. I’ve cleared the cache of website and browser, I enabled safe mode in Elementor and also tried creating a new template – when I hit edit it takes me straight to the Posts tab. So it’s either a redirect to the posts tab in Elementor safe mode or it’s a complete no in normal mode for the footer.

    What can I do?

    Thank you loads for all your help in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sophia Support

    (@marsismyhome)

    8 months, 3 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    Thread Starter martin177

    (@martin177)

    8 months, 3 weeks ago

    I rolled back the plugin. I was then able to create a new footer template and delete the faulty one.

Viewing 2 replies - 1 through 2 (of 2 total)

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