Elementor bug

  • Resolved BestRanger

    (@bestranger)


    10 months ago

    Issue: after clicking “Accept” on the cookie banner, the Elementor mobile menu and popups start misbehaving — the first click often opens/closes twice, and then the toggle gets stuck. The problem persists on all subsequent page loads once consent is stored.

    How to reproduce

    1. Load any page with the Complianz cookie blocker enabled.
    2. Everything works before consent.
    3. Click “Accept” → now the Elementor menu/popup opens twice and then freezes.
    4. Navigate to another page (consent already stored) → the issue remains.

    What I’m seeing in console
    complianz.js: opt-in fires, then Elementor handlers re-run (toggleMenu, setMenuHeight, UE Ajax Search listeners, etc.), which looks like duplicate event listeners being attached after consent. jQuery 3.7.1 + jQuery Migrate 3.4.1, Elementor Pro assets show frontend.js?ver=3.31.2.

    Environment

    • Complianz 7.4.2, WordPress 6.8.2, PHP 8.3.23
    • Elementor + Elementor Pro (Astra theme)
    • LiteSpeed Cache present, but the issue occurs even with caching/optimizations fully disabled.

    Tried (no lasting fix)

    • Whitelisting Elementor scripts in Script Center.
    • Excluding complianz/cmplz from defer/delay/combine in the optimizer.
    • Disabling GTM/Consent Mode.
    • Safe Mode, ESI, cache purges.
    • Custom re-init and “single-bind” guards via cmplz_status_change / cmplz_event_functional.
    • Can’t reliably disable the Elementor integration in the free version — the toggle appears locked.

    Expected: accepting cookies should not re-attach duplicate click handlers or change event order for Elementor components.
    Actual: after consent, extra listeners appear to be attached, causing double-open and then a frozen state.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    9 months, 3 weeks ago

    Hello @bestranger ,

    We’re sorry to hear about this issue, and thank you very much for providing such a detailed report, it’s really helpful.

    First of all, regarding the Elementor integration toggle: it may look locked, but if the main Elementor (free)integration is disabled, the Elementor Pro toggle will follow that state as well, so there’s no need to worry about that.

    As for the bug with elements being re-initialized, this usually happens when third-party Elementor add-ons (such as Ultimate Addons for Elementor) are enabled in the Complianz integrations. The fix here is simply to disable that integration in Complianz > Integrations > Plugins and then clear the cache.

    Rest assured, I’ll also raise this with the team, as it’s an important matter.
    I hope this helps.

    Kind regards,
    Antonio

    Thread Starter BestRanger

    (@bestranger)

    9 months, 3 weeks ago

    Hi Antonio,

    thanks a lot — this solved it. Disabling the “Ultimate Addons for Elementor – Google Maps” integration in Complianz fixed the duplicate toggles; the menu and popups now work as expected. appreciate the help!

    • This reply was modified 9 months, 3 weeks ago by BestRanger.
Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Elementor bug’ is closed to new replies.