Elementor Crashed my Site

  • Resolved tksdesignteam

    (@tksdesignteam)


    3 years, 9 months ago

    I logged in to do maintenance on my site and couldn’t get in through wp-admin, or through our hosting. We managed to add debugging code through phpmyadmin, but it only showed us what the errors were. So when I went to deactivate the Elementor plugin it wouldn’t let me and just gave me more errors. 

    Deprecated: Function _register_skins is deprecated since version 3.1.0! Use Elementor\Widget_Base::register_skins() instead. in /nas/content/live/techknowsol/wp-includes/functions.php on line 5379

Deprecated: Function Elementor\Core\Responsive\Responsive::has_custom_breakpoints is deprecated since version 3.2.0! Use Plugin::$instance->breakpoints->has_custom_breakpoints() instead. in /nas/content/live/techknowsol/wp-includes/functions.php on line 5379

Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /nas/content/live/techknowsol/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:45 Stack trace: #0 /nas/content/live/techknowsol/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(45): ReflectionClass->getMethod('get_site_editor...') #1 /nas/content/live/techknowsol/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(126): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc() #2 /nas/content/live/techknowsol/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url() #3 /nas/content/live/techknowsol/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create->create_item_url_by_document_class('ElementorPro\\Mo...') #4 /nas/content/ in /nas/content/live/techknowsol/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 45

    The recovery mode link that wordpress sent isn’t working either, and I have no way of getting into the site in order to deactivate or delete the plugins causing this problem.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @tksdesignteam ,

    Thanks for reaching out to us. I can assure you that the Deprecated issue you’re facing is not coming from the Essential Addons for Elementor actually.

    I would recommend you to deactivate the other 3rd party plugins and check back. Besides that, you can check by switching your theme. This issue also occurs if your theme uses any deprecated Elementor function.

    Regarding the Fatal Error, it seems coming from the Elementor Pro plugin. Please make sure to update the latest version of both Elementor plugins. You can check the latest version number from here: https://elementor.com/pro/changelog/

    I hope your issue will be resolved if you follow my above instructions
    Please let me know how it goes.

    Thank you!

    Thread Starter tksdesignteam

    (@tksdesignteam)

    3 years, 9 months ago

    The main issue is that I can’t log into the site, through WordPress or through FTP, so I can’t do any of those changes.

    I’ve tried deactivating through phpmyadmin as well but can’t deactivate the plugins through that means either. Changing the theme that way only causes the site to crash and not even show up.

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @tksdesignteam ,

    From FTP, if you go /wp-content/plugins/ directory, you can deactivate the plugin by deleting your particular plugin folder or changing the name from there.

    For example, if your plugin name “essential-addons-for-elementor-lite” you can just change it to “BACKUPessential-addons-for-elementor-lite” and it will be deactivated from your website. You can deactivate all the plugins from your website like this.

    Thanks!

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi @tksdesignteam ,

    Has your issue been resolved yet?
    Let us know so that we can help you out.

    Thank you!

    Plugin Support Abid Hasan

    (@abidhasan112)

    3 years, 9 months ago

    Hi there,

    We haven’t heard back from you in a long time. So, I am assuming your issue has been resolved. I am resolving this topic.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)

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