Elementor doesn’t save

  • Resolved pandorainnovative

    (@pandorainnovative)


    8 years, 5 months ago

    This website used to be hosted in HostGator but we experienced a lot of problems so we switched to GoDaddy, I use the duplicator plugin to migrate the entire site to the new hosting account but ever since we did that Elementor is no longer working and we also noticed that when we try to select media the library keeps loading as well as the plugins, when we tried to search something by keyword nothing comes up, not sure what’s causing this problem.

    We already uninstalled and reinstalled the plugin, when we try to save it gets stuck there, nothing happens and if I try to go back to the regular editor and try one more time to get the elementor stated the loading icon stays there.

    Here’s the system information on Elementor

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.36
    PHP Version: 5.4.45
    PHP Max Input Vars: 1000
    PHP Max Post Size: 48M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.9.1
    Site URL: http://www.mangak.xyz
    Home URL: http://www.mangak.xyz
    WP Multisite: No
    Max Upload Size: 32 MB
    Memory limit: 256M
    Permalink Structure: /%postname%/
    Language: es-MX
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: NewsMag
    Version: 2.3.8
    Author: MachoThemes
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: es_MX
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36

    == Active Plugins ==
    BuddyPress
    Version: 2.9.2
    Author: The BuddyPress Community

    Contact Form 7
    Version: 4.9.2
    Author: Takayuki Miyoshi

    Duplicate Page
    Version: 2.4
    Author: mndpsingh287

    Elementor
    Version: 1.8.11
    Author: Elementor.com

    Gallery – A WordPress Modula Gallery
    Version: 1.2.1
    Author: Macho Themes

    Google Analytics for WordPress by MonsterInsights
    Version: 6.2.6
    Author: MonsterInsights

    Jetpack by WordPress.com
    Version: 5.6.1
    Author: Automattic

    Kiwi Social Share – Social Media Share Buttons & Icons
    Version: 2.0.5
    Author: Macho Themes

    Latest Post Shortcode
    Version: 7.4
    Author: Iulia Cazan

    Loco Translate
    Version: 2.0.17
    Author: Tim Whitlock

    OptinMonster API
    Version: 1.3.2
    Author: OptinMonster Team

    Photo Book Gallery
    Version: 7.5
    Author: Rameez

    Polylang
    Version: 2.2.7
    Author: Frédéric Demarle

    Super Socializer
    Version: 7.9.7
    Author: Team Heateor

    Widget Importer & Exporter
    Version: 1.5.2
    Author: WP Ultimate

    WooCommerce
    Version: 3.2.6
    Author: Automattic

    WordPress Importer
    Version: 0.6.3
    Author: wordpressdotorg

    Yoast SEO
    Version: 6.0
    Author: Team Yoast

    == Must-Use Plugins ==
    Endurance Page Cache
    Version: 1.1
    Author: Mike Hansen

    == Debug ==
    Errors:
    TypeError: Cannot read property ‘removeClass’ of undefined
    at http://www.mangak.xyz/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.6 – 2:104205
    2017-10-02 21:26 +00:00
    x 4 times

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • benpines

    (@benpines)

    8 years, 5 months ago

    Hi there
    Try to deactivate all plugins except Elementor and switch the theme TwentySeventeen see if this solves it. Make sure all your plugins are updated.

Viewing 1 replies (of 1 total)

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