Elementor Header & Footer Builder Problems Continue

  • Resolved Bruce Young

    (@brucegyoung)


    2 years ago

    I updated from Version 1.6.28 to 1.6.34 and continue to get a critical error after the update. Works great with 1.6.28. Suggestions would be appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Ankush Thakare

    (@iankusht)

    2 years ago

    Hello @brucegyoung ,

    Could you please let us know what exactly issue you are facing? If you could provide some screenshots, that would help greatly.

    I’d like to let you know, that we request screenshots as they help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP.

    sopitec

    (@sopitec)

    2 years ago

    Bonjour,

    Je rencontre le même souci depuis la mise à jours d’Elementor hier.

    Impossible de modifier le Header ou le Footer avec Elementor, message d’erreur :
    “Désolé, la zone de contenu n’a pas été trouvée dans votre page”
    Vous devez appeler la fonction “The_Content” dans le modèle actuel pour qu’Elementor fonctionne sur cette page.

    https://elementor.com/help/the-content-area-was-not-found-error/?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn

    • This reply was modified 2 years ago by sopitec.
    Thread Starter Bruce Young

    (@brucegyoung)

    2 years ago

    Thanks for the response.

    I have been working on a new site for the last 3 months and not added any new plugins over that time. When I upgrade from 1.6.28 to 1.6.34 the site stops functioning and I get the following error message.

    View post on imgur.com

    Please let me know if you require further information.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years ago

    Hi @brucegyoung,

    That’s weird. The fatal error issue was fixed in v1.6.30.

    Please consider reaching out to us using the form available on this page. In the meantime, you can roll back to the older version which is working for you. If the login page is inaccessible, you can follow this video, that was shared by a user, to solve it.

    We are sorry for the inconvenience you may have because of this.

    Kind regards,
    Herman 😊

    rmcanberraweb

    (@rmcanberraweb)

    2 years ago

    Any update on the safety of Elementor Header & Footer v1.6.34? I’m reluctant to update until I know bugs are fixed. I’m currently running v1.6.28, which appears to be the most stable version.

    Thread Starter Bruce Young

    (@brucegyoung)

    2 years ago

    They asked me for more information as I was still having issues and have not heard back yet.

    rmcanberraweb

    (@rmcanberraweb)

    2 years ago

    I notice that there is a new update for this plugin: v1.6.35. Anyone try it yet?

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years ago

    Hi everyone,

    The latest version, v1.6.35 should work fine. Please update this plugin to the latest version and confirm the fix.

    However, as many experts say, please create a backup before doing any updates on your site.

    I look forward to hearing from you.

    Kind regards,
    Herman 😊

    sopitec

    (@sopitec)

    2 years ago

    It’s OK for me,

    thanks

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years ago

    Thanks for letting us know, @sopitec!

    Kind regards,
    Herman 😊

    rmcanberraweb

    (@rmcanberraweb)

    1 year, 12 months ago

    I updated the plugin from v1.6.28 to v1.6.35 and low and behold — no crash, no white screen. It’s working fine. What a relief. P.S. A previous version (I think it was 1.6.31 crashed my website) and I had to rollback to .28.

Viewing 11 replies - 1 through 11 (of 11 total)

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