Elementor image carousel is not working

  • ke_house

    (@ke_house)


    5 years, 6 months ago

    Hello,

    Some of our image carousel is not working. It worked when I added it and worked for a long time, but later it stopped working after I have tried to swap some images (without change any setting).

    I tried on other carousels on my website, as soon as swap images they stop working. Can some one help please. Great thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter ke_house

    (@ke_house)

    5 years, 6 months ago

    No one here to help anymore?

    davidl

    (@davidlbc)

    5 years, 5 months ago

    Hi,

    Thank you for contacting us and all our apologizes for the delayed response.

    I have tried to visit the page that you mentioned but it seems not to be on live anymore.
    Please let me know if I ca do something in order to help you.

    In the meantime, I recommend you to read this article from our Help Center, you should follow all its troubleshooting steps.

    Kind regards,
    David

    Thread Starter ke_house

    (@ke_house)

    5 years, 5 months ago

    Hello,

    We moved it to live site now. Carousel looks ok now, but as soon as we update the pictures it stops working. If you want I can try to set up a staging site for the error.

    https://fernandojorge.co.uk/bespoke/

    Thread Starter ke_house

    (@ke_house)

    5 years, 4 months ago

    Hello seems issue still occurs. We have propagated the issue in our staging site.

    https://staging4.fernandojorge.co.uk/bespoke/

    Could someone please help to investigate. Great thanks!

    davidl

    (@davidlbc)

    5 years, 4 months ago

    Hi,

    thank you for keeping in touch with us.

    I have visited the page that you mentioned, but was not able to see the issue on my end. I have made a screencast for you in order to demonstrate it: https://www.loom.com/share/75a5e8a2a35245db950cc06e9574fd1f

    This might be cache issue related. Before further investigation, I would recommend you to refer to this article from our help center. Please make sure to follow all its troubleshooting steps.

    I will be looking forward to hearing back from you.

    Kind regards,
    David

    • This reply was modified 5 years, 4 months ago by davidl.
    Thread Starter ke_house

    (@ke_house)

    5 years, 4 months ago

    Hello, Thank you for your reply.

    No, the carousel is not working. Please see here

    Arrows are not working, plus you can drag it left or right, but it will not move anywhere once you release the mouse.

    When we create a new carousel, it normally works perfectly; the error only occurs when we change image.

    We are using Async JavaScript and Autoptimize for cache, and I tried to deactivate them, refreshed cache… I also switched to latest WP default theme Twenty Twenty-One…. same, please help!

Viewing 6 replies - 1 through 6 (of 6 total)

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