Elementor – Server Error 500 When Publishing

  • Resolved 3omar04

    (@3omar04)


    3 months, 2 weeks ago

    Hello,

    I am experiencing a serious issue with Elementor on my WordPress website.

    Whenever I try to publish any new updates (or even republish an old version), the page loads for a while and then returns a Server Error 500. As a result, I am unable to publish any changes at all.

    In addition to that:

    • The editor loading time is extremely slow.
    • Sometimes I see the message: “Unable to modify, enable/disable debug mode.”

    This issue started recently and was not happening before.

    Please advise on the proper troubleshooting steps to identify the root cause.

    Thank you in advance.

Viewing 1 replies (of 1 total)
  • Plugin Support Milos

    (@miloss84)

    3 months, 2 weeks ago

    Hello there,

    Thank you for being so patient. I am Milos from the Elementor Technical Customer Experience team. I’d be happy to assist you in this case.

    This is happening because your memory limit has been reached. To fix this, try the following methods.

    • Increase the WP memory limit to match Elementor’s system requirements. Activate the debug mode of WordPress to check how many MB you need exactly. Contact your hosting provider for further assistance. For details, refer Debugging in WordPress.
    • Decrease or clear the number of post revisions stored in the database. When there are too many revisions stored, the hosting memory may become exhausted, which can lead to this error. You can use the available plugins to resolve this issue. For example, WP Sweep. To use this plugin, watch https://www.youtube.com/watch?v=xt4U4e8NSIQ
    • If the issue still occurs after increasing the memory, divide your work into a few templates and paste them into another page.

    I am looking forward to hearing back from you soon.

    Kind regards,

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.