Hi @naielah ,
Thanks for reaching out.
Sorry to hear you’re having trouble with your form notifications after the Elementor update.
If the forms are submitting correctly but the admin emails are not arriving, this is usually related to email delivery rather than the form itself.
To start troubleshooting, please check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
I hope this helps 🙂
Hi,
I installed the SMTP plugin using Google workspace. During part of the process, I reached a page that said:
“wpmailsmtp.com wants to access your Google Account
This will allow wpmailsmtp.com to: read, compose, send and permanently delate all your email from Gmail.
Make sure you trust wpmailsmtp.com”
I clicked Allow but now I am concerned about the access this gives to my emails. Is there a way to stop this type of access and use the plugin or should I remove it?
Thank you.
Hi @naielah ,
I completely understand your concern.
When you connect WP Mail SMTP to your Google Workspace account using the Google mailer, Google shows a standard permission message that may sound quite broad. This access is required so the plugin can securely send emails through your Gmail or Google Workspace account on your behalf.
To clarify, WP Mail SMTP uses this permission only for sending emails from your site. It does not read, store, or use your inbox content for anything else.
That “read, compose, send, and permanently delete emails” wording is part of Google’s default OAuth permission scope, and it appears even when an app only uses the sending functionality. The plugin itself does not access your mailbox for reading or managing existing emails.
If you’re not comfortable keeping this connection, you absolutely have control over it. You can remove the OAuth connection by going into WP Mail SMTP settings and disconnecting the Google mailer.
After that, you can reconfigure the plugin using a different mailer option that better suits your preference. You can also review all available mailer options and how they work here: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/
So overall, this is expected behavior for Google Workspace authentication, and your email data remains fully under your control at all times.
Hope this helps!
Hi @naielah ,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
