Elementor wont load

Resolved mediamaidcfl
(@mediamaidcfl)

8 years, 2 months ago

I’m suddenly having problems with the elementor preview loading with OceanWP.

I’ve tried rolling back to v1.9.8, which was working fine up until yesterday.

I even tried rolling back to 1.8.12, that didn’t work either. With each upgrade and downgrade I’ve cleared my cache & cookies. It didn’t help, nor did using an Incognito window.

The site uses PHP 7.1, and wordpress v 1.9.4, with OceanWP v1.5.9

I have invested $$ into OceanWP extensions and just recently purchased Elementor pro to use on other sites. Please help, the site was just a couple tweaks away from deploying, I don’t want to be out on money and time!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

pingram
(@pingram3541)

8 years, 2 months ago

If you’re different than the person that posted this exact same issue in the Facebook Elementor Community group, they used the same theme and had similar problem until they reset their “PHP resources” from their cpanel. Apparently scripts were being blocked.

Thread Starter mediamaidcfl
(@mediamaidcfl)

8 years, 2 months ago

Are you part of the elementor team? Because you are awesome! I am the same person lol, thank you. Now how do I close this topic?
hoproast
(@hoproast)

8 years, 2 months ago
Can either of you explain how to reset PHP Resources in cpanel? I’m having the exact same issue with Elementor not loading all of a sudden on OceanWP. I’m using Bluehost if that makes a difference.

Also, I can get small pages to load but pages with more information on them seem to be the ones that get stuck. That may have to do with memory?
- This reply was modified 8 years, 2 months ago by hoproast.
pingram
(@pingram3541)

8 years, 2 months ago

@mediamaidcfl – no just a long time member and happy to help =)

@hoproast – Many cpanel options can be different layouts and features chosen by the web hosting company so it is hard to say specifically. I’d suggest checking your web hosts documentation or opening a support ticket to ask if they throttle resources and if you have the ability to reset it.

The throttling is to protect against abuse that not only effects you but others on the same server and sometimes things like this fall into it’s watchful yet heavy-handed vector.

For what it’s worth, one of my web hosts cpanel provides the feature under “Processes”, while others it is under “inodes” or “cpu and concurrent connection usage”. Best of luck and success to you!