Email Configuration

Dear @safariwide

Thank you for reaching out. Please follow the steps below to resolve the issue with receiving emails or queries:

1. Check email notification settings
   Please make sure that the Disable Email Notification option is turned OFF in the Email Configuration tab, as shown in this screenshot:
   https://www.awesomescreenshot.com/image/58449088?key=568991c9f1bf00c18d60bd752116fb07
2. Verify admin email template settings
   Ensure that you have correctly added the To Email, From Name, and From Email in the Admin Template tab. You can refer to this screenshot for guidance:
   https://www.awesomescreenshot.com/image/58449109?key=50b1e2a4823a4206cfad2ade762174ed
3. Check SMTP configuration
   If the issue is still not resolved, it may be related to your SMTP configuration. Please configure SMTP on your website and test again. You can follow this guide to set it up:
   https://wptripzzy.com/how-to-configure-smtp-in-wordpress-using-a-plugin/

If the issue still persists after following all the steps above, please contact us via the support form below and we’ll be happy to assist further:
https://wptripzzy.com/contact-us/

Looking forward to helping you get this resolved.

Kind regards,

Dear @safariwide

Sorry to hear that the guide didn’t resolve the issue.

To help us investigate this further, please contact us directly via our support form so we can look into your setup in detail:

Once you submit the form, our team will assist you as soon as possible.

Kind regards,