email confirmation blocking some users

  • Resolved sevans917

    (@sevans917)


    6 years, 10 months ago

    Hi, I run a membership site where user accounts are imported without an email address, and I use your Toolbox setting (Redirect users to a page if they have empty required fields) to force logged in user to complete their profile/account. That form utilizes the email confirmation add-on. Unfortunately several people have reported being blocked despite being very careful about ensuring both email values are the same. Is there a log or way to see the failed attempts, so I know whether the blocks are human or plugin error?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Gabriel Berzescu

    (@gabrielberzescu)

    6 years, 9 months ago

    Hi there,

    Let me first understand the situation clearly:

    You are using the Email Confirmation Field add-on. Is this correct?

    Is it true that while several people experience difficulties, others can undergo the process successfully?

    There is no way to see the failed attempts, but here is a recommended course of action:

    When somebody new encounters this problem, please ask them to send a screenshot of how this looks o the front-end.

    Perhaps this will help figuring out what is happening over there.

    With the best of regards,
    Gabriel

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 9 months ago

    If you are using that add-on then please contact the author on their own site.

    The only code that can be supported in these forums in this plugin.

    https://ww.wp.xz.cn/plugins/profile-builder/

    Add-ons from the author’s site, free or not cannot be supported in these forums.

    Gabriel Berzescu

    (@gabrielberzescu)

    6 years, 9 months ago

    Hello @sevans917,

    It would appear that we are not allowed to speak here about our *free* add-ons, so lets continue the conversation here:

    https://www.cozmoslabs.com/support/open-ticket/

    Best of regards,
    Gabriel

Viewing 3 replies - 1 through 3 (of 3 total)

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