Email Deliverability Issues
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Our email security is still blocking incoming emails even though we are using this plugin, why would this be?
http://www.abbott-group.com.au
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@larissaf15 thanks for the question, I assume you are using the plugin to send notification emails to an administrator type account, as the plugin itself does not receive mail, it only sends (or more specifically, relays messages to a Microsoft mail server).
There are a whole manner of reasons why your emails might be being blocked, and its very unlikely to be the plugin setup.
I assume, given you know something is being blocked, then it is being sent (so the plugin is doing its job correctly). What you need to check therefore are the email headers of one of these blocked emails, as that will tell you what’s going on, and it will most likely be down to your mail server setup.
Common issues are, using a mail server that isn’t allowed by the domain that the from email address is linked to (this will show as an SPF record error in the mail headers). Your mail server may also have strict filtering of emails without valid DKIM records, you can change this (or simply ensure your DKIM record is correct in the domain linked to the from address).
These are just some potential reasons, but it could well be something else entirely. That’s why its vital to look at the email headers and get someone that knows what they’re looking at to review them (or one of the free tools out there on the web).
Ed
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