Email displaying problems after update

  • Olexi

    (@prtty)


    8 years ago

    Hi,

    we use your plugin since 2 years now without problems. After updating today to the latest version there are several problems with the sent emails.

    1) the content is not centered. It looks like the email ist wider than the window in the email client. So just 80& are visible.

    2) The table showing the order details has several formating errors … like showing code, framing is wrong

    3) Out of nowhere, there are blank spaces added to words etc. … like showing “hel lo” instead of “hello”.

    Please find 2 screenshots here where you can see the problem: https://drive.google.com/open?id=1nvpsXY3FQEDNw5UsADIYuTW4XdEsuCza

    What can we do to solve the problem?

    Many thanks, please let me know if any further information is needed.

    Important!!
    This just happens to the customer order confirmation email, all others are fine.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    8 years ago

    Hi! looking at your screenshots this only appears to be affecting the WooCommerce emails, I don’t see any screenshots of the PDF invoices. If this is indeed an issue only with the WooCommerce emails, there’s not much I can do for you.
    I would recommend trying WooCommerce or your Theme support.

    Good luck!
    Ewout

Viewing 1 replies (of 1 total)

The topic ‘Email displaying problems after update’ is closed to new replies.

  • 1 reply
  • 2 participants
  • Last reply from: Ewout
  • Last activity: 8 years ago
  • Status: not a support question