Email error – not sending tests

  • Resolved webfanatix

    (@webfanatix)


    2 years, 6 months ago

    ERROR:

    

Versions:
    WordPress: 6.4.1
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 3.10.0

Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: mail.restaurantcareers.co.za
    Port: 465
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023

Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

SMTP Debug:
    2023-11-22 00:26:14 Connection: opening to ssl://mail.restaurantcareers.co.za:465, timeout=300, options=array()
    2023-11-22 00:26:14 Connection: opened
    2023-11-22 00:26:14 SERVER -> CLIENT: 220-pixolv.dedicated.co.za ESMTP Exim 4.96.2 #2 Wed, 22 Nov 2023 02:26:14 +0200 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
    2023-11-22 00:26:14 CLIENT -> SERVER: EHLO restaurantcareers.co.za
    2023-11-22 00:26:14 SERVER -> CLIENT: 250-pixolv.dedicated.co.za Hello restaurantcareers.co.za [154.0.173.151]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250 HELP
    2023-11-22 00:26:14 CLIENT -> SERVER: AUTH LOGIN
    2023-11-22 00:26:14 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2023-11-22 00:26:14 CLIENT -> SERVER: [credentials hidden]
    2023-11-22 00:26:14 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2023-11-22 00:26:14 CLIENT -> SERVER: [credentials hidden]
    2023-11-22 00:26:16 SERVER -> CLIENT: 535 Incorrect authentication data
    2023-11-22 00:26:16 SMTP ERROR: Password command failed: 535 Incorrect authentication data
    SMTP Error: Could not authenticate.
    2023-11-22 00:26:16 CLIENT -> SERVER: QUIT
    2023-11-22 00:26:16 SERVER -> CLIENT: 221 pixolv.dedicated.co.za closing connection
    2023-11-22 00:26:16 Connection: closed
    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Nukak Asanansi

    (@nasanansi)

    2 years, 6 months ago

    Hi @webfanatix,

    Thanks for reaching out and I’m so sorry about this error you are receiving.

    This error typically means that the SMTP password is incorrect. And because of this, the SMTP server you’re trying to connect to is rejecting it.

    When you get a chance, please double-check the password you’re using with the SMTP connection to be sure it’s correct.

    Also please know, that the Other SMTP mailer option does not use a dedicated API, which can lead to potential errors based on your website hosting/SMTP settings.

    In cases where ongoing issues arise while using the Other SMTP mailer, we generally recommend switching to a transactional mailer option (it’s all mailers except the Other SMTP and Default (none) option).

    Here’s our documentation with all the mailers and how to set them up: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

    I hope this helps!

    Thanks 🙂

Viewing 1 replies (of 1 total)

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