Email Error – Solution Unclear

  • kalico

    (@kalico)


    8 years ago

    I got this email error on many (most? all?) outgoing messages from a forum post:

    Communication Error [334] – make sure the Envelope From email is the same account used to create the Client ID.

    Some people still received the email, but not everyone.

    There were several hundred, and without any way to sort the mail in the logs, I can’t figure out if those who received it did not trigger the error. I ran several test messages (to a smaller group) over the weekend, and did not have this problem. Those messages were delivered to the email inbox as expected.

    I also sent a test message immediately prior to the failed one (with emails logging, but not sending) and it was fine.

    The solution posted here is:

    This is almost always caused by being logged in to Google/Microsoft/Yahoo with a different user than the one Postman is configured to send mail with. Logout and try again with the correct user
    Login to Webmail and see if there is an “Unusual Activity” warning waiting for your attention

    I don’t understand this. Do you mean that I (personally) need to be actively logged into Gmail with the same account that is being used by WP/Postman to send mail from my WordPress site?

    These mails are going out from a forum….so this implies that I have to stay logged in to the same address that my WordPress site uses, at all times, to make sure that messages posted by anyone at any time actually get sent?

    I did check that Gmail account, and there is a warning that offers me the option to allow “less secure” content. Not sure if I should say yes.

    Any help? Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Abdullah Ramzan

    (@abdullahramzan)

    8 years ago

    Sorry for the inconvenience.

    Can you please let me know where your site is hosted?

    Thread Starter kalico

    (@kalico)

    8 years ago

    Sure we are on AWS.

    Thread Starter kalico

    (@kalico)

    8 years ago

    It looks like a limited number of messages were sent, and then this error started showing up in the log. The only “sent” messages I can see in our gmail account (for the forum post in question) are all to users with emails that begin with “a”. All the messages in the Postman log that have an error are email addresses that begin with “s” through “z”. The log is not large enough to track all the way back to the intersection of errors in Postman and sent mails in Gmail, but it appears that we only sent messages out to a limited number of addresses, and then nothing more. I am trying to find out if there is some gmail limitation we hit.

    Would you expect this error if that were the case? or do you think something else is going on?

    yehudah

    (@yehudah)

    8 years ago

    Hi,

    Sorry for the delay, busy times for me.

    1. Paste the diagnostic test.

    2. Can you post the session transaction of one if the failed emails ? Hover the row of the failed email in the plugin email log

    Replace the first part of the emails not the domain.

    Art Project Group

    (@artprojectgroup)

    8 years ago

    Same error here!

    HostName: www.ensuelofirme.com
OS: Linux server.ensuelofirme.com 2.6.32-042stab116.2 #1 SMP Fri Jun 24 15:33:57 MSK 2016 x86_64
PHP: Linux 5.6.36 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 4.9.6 es_ES UTF-8
WordPress Theme: Jakiro Child
WordPress Plugins: Gravity Forms, ActiveCampaign, Addendio PLUS, Advanced Custom Fields, AffiliateWP, Akismet Anti-Spam, Asesor de Cookies, Beaver Builder Plugin (Developer Version), Ultimate Addon for Beaver Builder, Better Search Replace Pro, iThemes Security, Broken Link Checker, Contact Form 7, Correos Express Plugin, Custom Base Terms, Custom Post Type Attachment ( PDF ), Custom Post Type UI, Custom Related Products for WooCommerce, Decent Comments, Duplicate Post, Enable Media Replace, Envato Market, Facebook Pixel, Force Regenerate Thumbnails, Google Analytics Dashboard for WP (GADWP), Google Image Sitemap Feed With Multisite Support, Google Mobile Sitemap Feed With Multisite Support, Google Video Sitemap Feed With Multisite Support, Heartbeat Control, Indeed Social Share & Locker Pro, WPBakery Page Builder, Loco Translate, MainWP Child Reports, MainWP Child, Media File Renamer, Metronet Tag Manager, Nice Search, No Frames, No Self Pings, openxwpwidget, Pagamastarde WooCommerce, PHP Code Widget, Post SMTP, Q2W3 Fixed Widget, Redirection, Remove Category URL, Slider Revolution, Optimize Database after Deleting Revisions, Sitesao Core, Templatera, Thrive Leads, TinyMCE Advanced, Testimonials WordPress plugin, UpdraftPlus - Backup/Restore, Web 2.0 Directory plugin, WC - APG NIF/CIF/NIE Field, WooCommerce Smart COD, optimizador.io, Woo Framework Shortcodes, WC - APG Weight Shipping, WooCommerce Google Analytics Integration, WooCommerce - Gravity Forms Product Add-Ons, WooCommerce Pay for Payment, WooCommerce PDF Invoices & Packing Slips, WooCommerce Prices By User Role, WooCommerce Product CSV Import Suite, WooCommerce Quantity Increment, WooCommerce Redsys payment gateway, WooCommerce Variable Product Description, WooCommerce Variation Swatches and Photos, WooCommerce, Wordfence Security, Yoast SEO, wp-addpub, WP Rocket, WP Sitemap Page, WPCustom Category Image, WPForms PayPal Standard, WPForms Stripe, WPForms
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart
Postman: 1.8.9
Postman Sender Domain (Envelope|Message): ensuelofirme.com | ensuelofirme.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtps:oauth2://smtp.gmail.com:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 3524 | 159
    smtps:oauth2://smtp.gmail.com:465

220 smtp.gmail.com ESMTP r10-v6sm35902477wrm.15 - gsmtp
EHLO www.ensuelofirme.com
250-smtp.gmail.com at your service, [185.104.152.98]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
AUTH XOAUTH2 dXNl...
334 eyJz...

    Kind regards.

    aquainchit

    (@aquainchit)

    8 years ago

    same problem here,

    Communication Error [334] – make sure the Envelope From email is the same account used to create the Client ID.

Viewing 6 replies - 1 through 6 (of 6 total)

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