Email failed – lost submissions?

  • Resolved STS_admin

    (@sts_admin)


    11 years, 4 months ago

    A (non-techy) friend noticed recently she was not reciving emails from her contact form. I tested it with a different email address and it appears to be working, I’m not sure if it was an issue with her email account or the fact her WP install has been updated to 4.1?

    That said I have read in another thread about accessing ‘saved’ forms, how can I do this to check if/what submissions have been missed? Many Thanks

    https://ww.wp.xz.cn/plugins/proper-contact-form/

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  • Plugin Author properwp

    (@properwp)

    11 years, 4 months ago

    Sorry for the trouble here. The problem is likely because the email server that is receiving the emails from the site (her email address) didn’t like that they were coming from a domain different from the site. If you use an email address with the same domain as the site in the “Contact notification sender email” field and turn off “Use the email address above as notification sender” then it should work fine.

    You can save the contact form submissions to wp-admin by checking the “Store submissions in the database” option. They will appear under Contacts in your admin.

    Hope this helps!

    Thread Starter STS_admin

    (@sts_admin)

    11 years, 4 months ago

    Thanks for the info regards the database, I’ve just spotted that checkbox but as it was not set by the person who set the site up for her I guess there lost now 🙁

    WRT the email address, the strange thing is this had been working fine for a long time, but as you mentioned elsewhere providers change there policies so we may never know what the issue was?

Viewing 2 replies - 1 through 2 (of 2 total)

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