Hi @doc275,
After testing it we realized the link that is sent through email is located on HTTP and when you try to open it by clicking directly from Gmail, for example, it will not work since Gmail is on HTTPS. After copying the link and opening it in a separate window and the download worked. To fix this you can look through your WP site settings and check all the settings of the site. To see how the links are generated. If there is anywhere they use HTTP instead of HTTPS.
Hi @doc275,
Did this help you? If we do not hear back we will resolve this thread.
Thread Starter
doc275
(@doc275)
Hi @mandsconsulting,
Thanks for following up – I double checked the site for any instances of http but there are none that I could find. I’ve opened a ticket with SendLayer since they are the new SMTP platform the client is using.
Hi @doc275,
No Problem! We have had users report this issue before and usually, it was a setting in the WP site settings. If that is not the case for you, hopefully, the SMTP platform can shed some light. Please reach out if you are experiencing any other problems.
hello
I am using EBD for one of my client’s site. Here I have tested the download link after entering email is working fine. But when I am trying to sending file in entered email its not working. I have choosen ‘Default delivery formet’ as Send Email. Mail is sent but the file link not sent. Showing [file_name] within the mail body.In the contact 7 form I have pest [file_name] in file attachments section in Mail(2).
Can you please guide me where i am doing wrong? the URL is https://www.thirdeyesight.in/will-india-sizzle-or-fizzle-for-international-fashion-brands-third-eyesight/
Thanking you
Tapati
Hi @doc275,
Currently, it looks like you are using a custom CF7 shortcode for the email field. The shortcode/settings for this field should be the default. If you go within the CF7 form you are using, please make sure the email field is like the following(Label name can be whatever you want, the [email* your-email] must remain default):
<label> Label name
[email* your-email] </label>
