Hello @usatc,
We are extremely sorry to hear about the issue.
At our end, we have checked the issue but couldn’t replicate it.
Can you please share the message content from the campaign which was used while sending emails? Also can you please provide some screenshots related to how the final email is looking? That would help in debugging issues further. We have attached a screenshot here as a reference.
Let us know if you have any further queries.
Thank you.
Thread Starter
USATC
(@usatc)
I had Version 5.3.11 installed, then uploaded the .zip of Version 5.3.10… now email subscribers is no longer creating emails at all. So I upgraded it to Version 5.3.11 again… and email subscribers is not creating a email anymore, nothing created, nothing scheduled to email. Appears it’s no longer working after trying to go back to 5.3.10
I also Deactivated the Email Subscribers & Newsletters plugin and then Activated the plugin again.
Test email from Email Subscribers Plugin works, Easy WP SMTP plugin works… just nothing is generated anymore from Email Subscribers plugin after I tried 5.3.10 and 5.3.11 again.
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This reply was modified 4 years, 1 month ago by
USATC.
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This reply was modified 4 years, 1 month ago by USATC.
Hello @usatc,
Can you please check if the emails were already sent previously? To avoid duplicate emails, the plugin doesn’t create emails on republishing an old post.
When sending emails, the plugin sets a custom field ig_es_is_post_notified into the post. This custom field is used to avoid duplicate emails when the post is republished next time.
We suspect that the post for which emails aren’t created, might have ig_es_is_post_notified custom field set.
Can you please check if this is the case at your end? You can refer to this doc on how to check for custom fields.
To send emails in this case, you might need to delete ig_es_is_post_notified custom field, and try republishing the post again.
Hope this helps you. Let us know if you have any further queries.
Thank you.
Thread Starter
USATC
(@usatc)
Thanks for that info. I used to just set a previously published Post back to Draft, click Update, then Publish it again, to generate a new email subscribers email.
Deleting the custom field and republishing the post generated a new email. Thank you.
The new email was formatted correctly. (Previously it was formatted incorrectly in Outlook and Gmail). Now it looks fine. I can’t explain it, but it’s formatted correctly and working correctly on 5.3.11 now. Thank you for your support.
Hello @usatc,
Thank you for your response.
I used to just set a previously published Post back to Draft, click Update, then Publish it again, to generate a new email subscribers email.
— Yes, to avoid mistakenly sending of duplicate emails on post republish, this behavior has changed in the recent releases.
Happy to hear that the actual issue has now been resolved.
Do let us know if you face any further difficulties. We will be happy to assist you further.
Thank you.
