Email link opening an empty tab…

  • Resolved crzyhrse

    (@crzyhrse)


    8 years, 6 months ago

    Hi, and thanks for a great plugin…

    The Email link opens into an empty tab, along with of course opening up a new email… Strangely, it is happening in Chrome and Opera, but not in Safari and Firefox… I am using a Mac…

    Hoping there might be a way to prevent this, not take folks using those browsers off the site into a blank page if they decide to share via an email…? Its not happening with the social media share links, just the email…

    Share Links are at bottom of page…

    Kind regards,
    John.

    • This topic was modified 8 years, 6 months ago by crzyhrse.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    8 years, 6 months ago

    Dear @crzyhrse,

    You should have a Mail client or a Mail server to make email button work.
    Like Outlook, for example.
    Please, check if you do.

    Best regards,
    Sygnoos Team.

    Thread Starter crzyhrse

    (@crzyhrse)

    8 years, 6 months ago

    Dear @sygnoossupport, You are NOT understanding, or you are misreading – As I say above, the email button works just fine, opens a new email in mail client, etc……

    But the email button ALSO when it is clicked opens whoever clicks it into a NEW blank, empty TAB in the browser… They are no longer on the page they clicked the email button on.

    Again, to say it another way, they are taken away from the site into an empty tab in their browser.

    The button connects with the mail client just fine, but they are also opened into a NEW empty TAB..

    It is happening in Chrome and Opera, but not in Safari and Firefox… I am using a Mac….

    Plugin Author Sygnoos

    (@sygnoos)

    8 years, 6 months ago

    Hey @crzyhrse,

    I got it. We will fix this issue in our next update.
    Sorry for any inconvenience.

    Thank you for understanding.

    Thread Starter crzyhrse

    (@crzyhrse)

    8 years, 4 months ago

    It has been 6 weeks and this is neither updated nor fixed, exact same thing continues to happen…

    Please a fix for this…?

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    8 years, 4 months ago

    Dear @crzyhrse,

    This is a specific issue.
    Please, contact us via our Support email address, so our developers can provide a private support to you: [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)

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