• Resolved menellia

    (@menellia)


    We updated my clients website to Version 7.4.3 last week and his email list with all of his subscribers has disappeared. How do we get it back?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hi @menellia,

    Thank you for contacting us.

    I tried updating the plugin on a demo site and was unable to replicate the email list missing. Can you verify by clearing all cache on your site(in case setup) or perhaps attempt a recent backup prior to the update?

    Please also make sure you are selecting the proper module in the dropdown selector and then click on the show email list button.

    Best,
    Jonathan S

    Thread Starter menellia

    (@menellia)

    Hi Jonathan,

    It isn’t the current email list “newsletter” this one was created again to start saving emails it was a previous email list. I also noticed that in the widget area of wordpress it shows a “legacy” hustle widget and a regular hustle widget. Not

    My email list has also gone! Even the plugin keeps getting auto-deleted. It has tons of bugs. I didn’t have a long email list but I still need to get it back.

    Hi @menellia,

    Can you check your database and open “_hustle_entries_meta” table and see if you can find the subscriptions there, so we can see if something happened with DB on your end or the issue is with showing those subscriptions in WP backed.

    Which widget are you using in your sidebar? Legacy or normal one?

    @abdolrauf please start a new ticket about your issue per forum rules and include the information about the DB values there and we will check this for you separately.

    Cheers,
    Predrag

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @menellia

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 5 replies - 1 through 5 (of 5 total)

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