email not forwarding

  • tifi

    (@tifi)


    9 years, 6 months ago

    Hi,

    so we have had this contact form for a while and wanted to change the email address all of our messages get send to. We changed it on the form, but we are not getting the emails.

    We are not getting any error issues at all…

    Any suggestions on the issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alex Stine

    (@alexstine)

    9 years, 6 months ago

    Hello @tifi

    I recommend you start by running a plugin/theme compatibility test.
    1. Deactivate all plugins but ContactForm7.
    2. Check to see if the issue is still there.
    3. If not, activate your plugins one by one until you find the one causing the issue.
    4. If plugins turn nothing up, switch to the Twenty Sixteen default theme to see if this makes a difference.

    Knowing this information can decide the next course of action.

    Thread Starter tifi

    (@tifi)

    9 years, 6 months ago

    Thanks for the reply.

    None of the suggestions made a difference…

    Alex Stine

    (@alexstine)

    9 years, 6 months ago

    Hello @tifi

    Could you please go and try to reset your password at the password reset form? This will allow us to know if email is working properly for your site.

    Looking forward to the results.

    Thanks.

    janetm

    (@janetm)

    9 years, 6 months ago

    I am having same problem. Will try password reset, although I know the form works fine if I re-enter the previous email address.

Viewing 4 replies - 1 through 4 (of 4 total)

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