Thread Starter
Josiah
(@colewebdev)
I did end up receiving the “test” email but the email triggered by the new post did not send/never showed up. Considering this plugin was functioning correctly previously, I’m not sure what troubleshooting is warranted.
Number of recipients is 1, the categories are correct, templates are populated …
I’ll try this plugin next: https://ww.wp.xz.cn/plugins/email-log/
@colewebdev
The email log will tell you if the emails are being generated, if they are it’s a server issue for the hosting provider to sort out. If they aren’t being generated then we can review the plugin configuration.
Thread Starter
Josiah
(@colewebdev)
Installed the logging plugin and republished a post. The log shows two emails being sent, but that’s it (should be well over 100).
What does this mean? Is my hosting company (HostGator) cutting these off or something else?
Thread Starter
Josiah
(@colewebdev)
Chatted with HG support – they said the emails were not blocked but recommended using SMTP to send them.
One thing I noticed was the email “stopped” on a “.host” extension – could that be tripping up the plugin?
Thread Starter
Josiah
(@colewebdev)
Installed WP SMTP plugin, configured, tested successfully. Published a new post and the same two subscribers got the email, but that’s it. Any ideas?
Thread Starter
Josiah
(@colewebdev)
Updated all my plugins, and the WP Core and attempted another post publication. Same behavior, two emails go out to the same two people then full stop. Hosting techs said everything looks good on their end – they recommenced I contact you guys. Can I give you admin access?
@colewebdev
If the email log only shows 2 emails then there is an issue in the settings of the Plugin.
If you go to Subscribe2->Subscribers, how many Public Subscribers do you have and how many Registered User & Registered Subscribers are listed in the next tab?
Also, in Subscribe2->Settings under the Registered Users tab, have you got any categories listed as excluded?
Thread Starter
Josiah
(@colewebdev)
0 public subscribers and 199 registered. No excluded categories.
@colewebdev
Okay, that 199 – is that ‘All Registered Users’ or ‘Registered Subscribers’?
Also, in the drop down filter, how many subscribers are there for each of your categories? Are the just 2 subscribed to the category(ies) that the last post was tagged in?
Thread Starter
Josiah
(@colewebdev)
See screenshot – I believe they’re Registered Subscribers
.
In the drop down, there are two (a clue!) subscribers for each category, then 199 for the “main” category. Each new post is assigned to this “main” category so I’m uncertain why it’s not sending.
With each new post, 2 categories are selected, Featured and News from The Neck. Featured only has two subscribers, but News from The Neck has 199 – any idea why it’s not going to those subscribed to this second category? Also how best remedy this? Make all subscribers subscribe to the first “Featured” category?
@colewebdev
Okay, from the above you only have 2 active subscribers. The category logic used is ‘AND’ so a post in 2 categories needs subscriber to both of those categories to get the email.
To fix this, bulk subscribe all of your registered subscribers to the ‘Featured’ category (or stop using it) but bear in mind user privacy issues when doing this – they may get emails now that they are not expecting and that’s a bad user experience.
Thread Starter
Josiah
(@colewebdev)
That worked! I got the new post email, and the log shows 199 messages being sent. Thank you so much for debugging this with me. My guess is that somewhere along the line 2 subscribers chose the “featured” category.
Thanks again.
I have a similar problem How do you bulk subscribe all of my registered subscribers to the ‘Featured’ category?
