email notification

  • Resolved joejuan

    (@joejuan)


    8 years, 8 months ago

    Hi.

    The notification system sends the mails correctly.
    But it does not send the “Confirmation of the shipment” sent to the customer stating that your query has arrived correctly.
    On the other hand, emails to hotmail are not sent or are not received.

    Any Suggestions?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 8 months ago

    Hi:

    Do you have a transactional email provider installed? Something like Mailgun? That would tell you immediately if the issue is with the email not being sent at all or if the email is leaving WordPress but not being delivered.

    You can also use the POSTMAN plugin which has logs that can show the same information (but with much less detail).

    Thanks.

    Thread Starter joejuan

    (@joejuan)

    8 years, 8 months ago

    Connectivity Test
    https://ibb.co/hu5FjQ

    Diagnostic Test
    OS: Linux ******.es 2.6.32-042stab116.2 #1 SMP Fri Jun 24 15:33:57 MSK 2016 x86_64
    PHP: Linux 5.6.30 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.8.2 es_ES UTF-8
    WordPress Theme: Storefront
    WordPress Plugins: Adminimize, Akismet Anti-Spam, Awesome Support, Email Templates, Postman SMTP, WooCommerce Stripe Gateway, WooCommerce, WP-Optimize
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, Mailtpl_Mailer->send_email_postman
    WordPress wp_mail_from Filter(s): Mailtpl_Mailer->set_from_email
    WordPress wp_mail_from_name Filter(s): Mailtpl_Mailer->set_from_name
    WordPress wp_mail_content_type Filter(s): Mailtpl_Mailer->set_content_type
    WordPress phpmailer_init Action(s): Mailtpl_Mailer->send_email
    Postman: 1.7.2
    Postman Sender Domain (Envelope|Message): | ********.es
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Default (smtp:none:none://localhost:25)
    Postman Active Transport Status (Ready|Connected): No | Yes
    Postman Deliveries (Success|Fail): 0 | 1

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 8 months ago

    Hi:

    That is not the log file for postman – that’s just a diagnostic. Please create a ticket in Awesome Support and then check the postman log files to see if the email is being sent. Also, please make sure you’ve turned on the option to send emails in TICKETS->SETTINGS->EMAILS.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 5 months ago

    Hi – its been a while since our last reply on this issue. Since we haven’t heard back from you we’ll assume this is resolved and so we’re closing this issue. If you need to reopen it just post a reply here or open a new thread.

    Thanks for using Awesome Support!

Viewing 4 replies - 1 through 4 (of 4 total)

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