This only happens for Woocommerce orders. Manual Orders are fine
After someone places a new order in WooCommerce, what shows for the email address in the order that gets created in our plugin? Is it the correct email address or is it just “C”?
The email address is the correct email address in the plugin for woocommerce created orders
Hi @etoilewebdesign,
Any update on this issue?
Thanks
Hi @mileshift,
1.) Under “Order Email Frequency” (Found in Options > Basic), what do you have it set to?
2.) Could you provide screenshots of your setup? You could this site to share screenshots: https://imgbb.com
3.) Are there any error messages that appear? If so, what do they say?
4.) Could you try deactivating all plugins (besides ours and WooCommerce) and see if it works? Or does it not make a difference?
5.) Could you provide a link to your site so we can further diagnose the situation?
Hi @etoilewebdesign,
1. The “Order Email Frequency” is set to “On Change”
Here are some screenshots of my logs and setup
https://ibb.co/ChCqgf6
https://ibb.co/vmVhM1z
https://ibb.co/fCk2Gkw
https://ibb.co/Hp4q2WH
https://ibb.co/vkpMSNF
https://ibb.co/51xzhKx
I tried deactivating other logs but that did not help either.
Thanks
Hi @mileshift,
The issue seems to be something specific to your setup.
Could you provide us a temporary login to your site so we can further investigate? Please make a full backup of your site before providing us with access. As part of our troubleshooting process, we may have to do stuff like deactivating plugins and themes, and changing settings, both in our plugin and potentially elsewhere. As we are not familiar with your setup, it could happen that certain elements of your install get changed during our troubleshooting.
Please email us at [email protected] with the login credentials (just make sure to reference this thread when you do).
