Viewing 15 replies - 1 through 15 (of 33 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @hypematrix, while we don’t have email customization on our Notifications settings, you can change the logo directly within better-wp-security/core/lib/mail-templates  using FTP/File Manager. Please note that any direct changes to the plugin files will be overwritten on the next update and must be redone. I hope this helps!

    Thread Starter hypematrix

    (@hypematrix)

    Hello @shanedelierrr,

    Thanks for the information, do you know where the current image comes from? maybe I can change it that way?

    Thanks

    Plugin Support chandelierrr

    (@shanedelierrr)

    @hypematrix in the header.html file, try to alter the img element with the preserve-ratio class name.

    Thread Starter hypematrix

    (@hypematrix)

    @shanedelierrr, I understand I can change it using the email templates but I don’t want to do this because then I will have to change it every time I update the plugin.

    At the moment, the notification emails load my old logo and I’m trying to find out where your plugin is taking the old logo from so I can update it directly there?

    Plugin Support chandelierrr

    (@shanedelierrr)

    @hypematrix I see. Can you please check if you have a Site Identity in WordPress Dashboard > Appearance > Customize? If you do, try updating the logo there.

    Thread Starter hypematrix

    (@hypematrix)

    @shanedelierrr, I’ve already updated the logo there and the new logo is showing on the website but it’s still the old logo on the notification emails. Are you sure that is where the logo is coming from?

    Thread Starter hypematrix

    (@hypematrix)

    Any other ideas? @shanedelierrr

    Hi @hypematrix,

    The logo file is in better-wp-security/core/img/mail/logo.png for the free plugin.

    Thread Starter hypematrix

    (@hypematrix)

    @nlpro, thanks but I don’t want to change the iThemes Security logo, I want to change my logo.

    Hi @hypematrix,

    Perhaps it’s best to provide a screenshot of such notification email displaying your logo.

    Thread Starter hypematrix

    (@hypematrix)

    @nlpro, please see screenshot here.

    Hi @hypematrix,

    Ok. That is probably the better-wp-security/core/img/mail/logo.png file. Perhaps you have overwritten this file with your logo file ?

    What logo is displayed when you access:

    https://www.yourwebsite.com/wp-content/plugins/better-wp-security/core/img/mail/logo.png

    Thread Starter hypematrix

    (@hypematrix)

    @nlpro, The iThemes Security logo is there. I haven’t overwritten any of the plugin files, the plugin is pulling my logo from my website somewhere but I can’t find out where from to be able to change it.

    Ok, I see. The only way you could change the location/name of the logo file without changing any plugin file is by hooking into the plugins_url filter. Is there any custom code in the active theme functions.phpfile?

    • This reply was modified 3 years, 3 months ago by nlpro.
    • This reply was modified 3 years, 3 months ago by nlpro.
    Thread Starter hypematrix

    (@hypematrix)

    @nlpro, I just need to find out where the plugin is pulling my old logo from so that I can change it there. I shouldn’t need to make any changes to the plugin because I can change the logo wherever it is being pulled from if that makes sense?

Viewing 15 replies - 1 through 15 (of 33 total)

The topic ‘Email notification logo image’ is closed to new replies.