Email notification not tracking fields

  • Resolved Samuel222

    (@samuel222)


    4 years, 1 month ago

    Hi, please help me.
    I have form name, email, phone and with tick boxes and count field.
    In admin email notification is everything except tick boxes and final count field. I dont know how to repair it.

    In form submission database these files are also missing.
    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    4 years, 1 month ago

    Hi @samuel222

    I hope you’re well today!

    What fields are included depends mostly on notification configuration. Are you using

    {all_fields}

    in notification message body or are you using some individual fields there?

    Would you export the form and share export file with us so we could check how it’s configured and test it?

    To share such form, put export code on pastebin.com or entire export file on your Dropbox, Google drive or similar service and share direct download link in your response here.

    We could then check and test it to see what’s happening and how to fix it.

    Best regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    4 years, 1 month ago

    Hello @samuel222 ,

    We haven’t heard from you for a while now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)

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