email notification when Assignee change

  • Resolved waylayer

    (@waylayer)


    3 years ago

    Hello, is it possible to send an automatic notification email to the assignee who is assigned to a ticket?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter waylayer

    (@waylayer)

    3 years ago

    extra details:

    • other emails, such as registrations or new tickets, if they arrive without problems.

    miliighe

    (@miliighe)

    3 years ago

    Hello @waylayer,

    Yes, you can send automatic email notifications to the Assignee by adding “assignee” to the recipient list of email notifications. Please visit the documentation for more info.

    Thread Starter waylayer

    (@waylayer)

    3 years ago

    thank you @miliighe,

    i just look in that setting but i have “assignee” in the “New ticket staff notification” and when a new ticket is created all agents got the notification but when i (as an admin) add an “assignee” to the new ticket the “assignee” dont get a notification

    https://app.screencast.com/DWedkWDqtnvgx

    miliighe

    (@miliighe)

    3 years ago

    Hello,

    Please create a new ticket notification and select the event type “Change Assignee” and add assignee to the recipient.

    Thread Starter waylayer

    (@waylayer)

    3 years ago

    thank you @miliighe,

    it works perfectly!

Viewing 5 replies - 1 through 5 (of 5 total)

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  • 5 replies
  • 2 participants
  • Last reply from: waylayer
  • Last activity: 3 years ago
  • Status: resolved