Hi @porldubya ,
Glad you reached out! Happy to help.
Translations
GiveWP can work with translation plugins like WPML and Polylang, but if there are strings that are not translated, we recommend using the plugin Loco Translate.
Our documentation for translating GiveWP with those plugins is in here — https://givewp.com/documentation/resources/translating-give/.
Email Notifications
I would assume that the customer might be receiving the Stripe email receipts but not the Donor Receipt from GiveWP since you’re also not receiving the New Donation emails.
It is important to note that GiveWP only send the Donation Receipt and the New Donation emails once a donation has the status of Complete. Anything apart from that and they will not be sent. If you haven’t set up the webhooks for Stripe, this will cause all the donations to be stuck in Processing.
For Stripe, this is most often caused by a lack of the proper webhook (the only mechanism for sending data from Stripe to your GiveWP site) set in your Stripe account. The good news is that the fix is a few steps of copy-pasting, and we’ve documented it very thoroughly.
The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard, and then configure to receive the following events:
- checkout.session.completed
- payment_intent.succeeded
- payment_intent.payment_failed
- charge.refunded
- customer.subscription.deleted
- customer.subscription.created
- invoice.payment_failed
- invoice.payment_succeeded
Our documentation (with screenshots!) on setting up the webhook is here:
https://givewp.com/documentation/add-ons/stripe-gateway/#connecting-stripe-and-your-webhook-required
If the webhook is correctly configured, you should see a record in the logs at Donations → Tools → Logs → Stripe for every event at Stripe (going forward).
Here’s a quick video explaining how to see what’s happening from Stripe’s side:
password: webhook
http://shortnit.com/stripewebhooks
It is also important to note that setting up the webhooks will not retroactively change the status of the donations to Complete. You’ll need to manually go through and mark the older ones made before the webhook was active to complete, using your Stripe account to cross-reference.
Double-check that webhook and let us know if you need anything else.
Looking forward to helping you get to the bottom of this!
