Email notifications

  • Resolved dnab

    (@dnab)


    8 years, 2 months ago

    I have the notification for booking request, and booking confirmation set up the same. When a user places a booking they receieve an email notification no problem, but when I confirm the booking, I get the error “Email on approved to user does not send”. The user does not get the email. Why is this?

    Here are the settings for both notifications. The top one works, the bottom does not:

    View post on imgur.com

    Thanks in advance for the help 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dnab

    (@dnab)

    8 years, 2 months ago

    I’ve tried to figure this out all afternoon with no luck. I’ve tried enabling and disabling PHPMailer, as well as playing with all the settings. The email notifications are sent fine when the user places a booking, but no notifications work when I try to Approve or Cancel a booking from the backend.

    Plugin Author wpdevart

    (@wpdevart)

    8 years, 2 months ago

    Hi dear user.

    Maybe the issue comes from user email. Did you try to add another booking request from another email and then approve it?

    Also, try to type in all “Email From” fields only your email address instead of [useremail].

    Thanks.

    Thread Starter dnab

    (@dnab)

    8 years, 2 months ago

    Hi,

    Thanks for the reply! I’ve found a solution to my issue, and thought I would explain it here in case anyone else is having an issue.

    I was using a temporary domain for my site while the DNS updated. Once the DNS had successfully updated and I changed the WordPress Address URL and the Site Address URL in WordPress settings to the actual domain (rather than the temporary domain), the plugin started sending out all emails correctly.

    I hope this helps someone else!

    Thanks again for the support 🙂

    Plugin Author wpdevart

    (@wpdevart)

    8 years, 2 months ago

    Hi dear user.

    Thanks a lot for sharing this information, we hope it will help others as well.

    We will close this topic, if you have other questions then let us know.

    Have a nice day.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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