Email on custom status blocks analytics loading

  • Resolved axelskye

    (@axelskye)


    1 year, 6 months ago

    So this seems to be weird. I have created some custom email classes to send emails on custom order statuses. That works flawlessly. Thing is, if they are enabled (through add_filter(‘woocommerce_email_classes’, ‘agregar_nuevos_correos_woocommerce_email’); ) when I check the analytics page I can’t see more than the first 25 items, pagination is disabled and I can’t even seem to be able to select items to compare.

    These classes are made as a “copy” of woocommerce defaults, only changing the names of the statuses.

    Any clues?

    Here is a screenshot of what I mean:

    Thank you in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 6 months ago

    Hi @axelskye,

    Helping out with custom coding of this nature is outside the scope of support that our support staff can help out with here, although I would recommend the following:

    1. Running the exact question you’re asking, along with the code provided, through an AI platform like ChatGPT for recommendations/changes to your code;
    2. Checking whether there are existing plugins in the WordPress plugin repository that might be doing that already.
    3. Joining our WooCommerce Slack community (it does have a developer channel where you can ask coding questions): https://woo.com/community-slack/

    Hope it helps!

    Thread Starter axelskye

    (@axelskye)

    1 year, 5 months ago

    It’s not that much of custom code, but adding a mail class according to documentation. Seems like a bug to me, it used to word, broke on some update of the last ~3 months

    Zee

    (@doublezed2)

    1 year, 5 months ago

    Hello axelskye,

    Thank you for your reply.

    I understand your situation but customizations are not covered by our support policy.
    I suggest posting this question on Woo Community Slack or consulting a professional WooCommerce developer.

    I hope this helps.

    Best regards.

    Thread Starter axelskye

    (@axelskye)

    1 year, 5 months ago

    As I have stated before, it’s not a matter of a “customization”, but a feature declared on your documentation which used to work and now is broken. It is a bug you shall fix.

    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year, 5 months ago

    Hi @axelskye ,

    I understand you’re using custom email classes to send emails for custom order statuses, and this has led to a broken analytics page. Additionally, you’re unable to view more than the first 25 items, pagination is disabled, and you’re having trouble selecting items to compare.

    It’s important to note that we can only provide support for general WooCommerce-related queries in this forum. Since this issue involves custom code and overrides default functionality, it falls outside the scope of support we provide.

    That said, you’re welcome to review our Support Policy, and we also offer various resources that might help point you in the right direction for customizations.

    If you believe this is a bug with WooCommerce or a compatibility issue with your custom code, please report it here: WooCommerce GitHub Repository. This helps our developers investigate and address potential issues.

    I hope this helps clarify things for you. Thanks for your understanding!

Viewing 5 replies - 1 through 5 (of 5 total)

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