Email Opt In: “Something went wrong”

Resolved drfish123
(@drfish123)

9 years, 1 month ago
Hi all, I am hoping someone can help me with a problem I’ve been having. I created a hustle email opt-in for my website and linked to a mailchimp api and list. When I test it out on the website and input name and email, I get a message that states “something went wrong, please try again”

I can’t seem to get this to work. Any help would be much appreciated!
- This topic was modified 9 years, 1 month ago by drfish123.

Viewing 8 replies - 1 through 8 (of 8 total)

jdailey
(@jdailey)

9 years, 1 month ago

Thank you for using Hustle. Could you share a link to your website so we can look closer at your setup?

Thread Starter drfish123
(@drfish123)

9 years, 1 month ago

Hi jdailey,

It’s http://www.urlifeinspired.com

Thanks for responding to my plea for help!

Plugin Support Imran – WPMU DEV Support
(@wpmudev-support9)

9 years, 1 month ago

Hello @drfish123

Hope you are doing well!

Thank you for sharing a link to your site. There is a 500 (Internal Server Error) in the developer’s console, which means in most cases that there is a conflict with another plugin or theme.

Would you please run a quick test?
– Deactivate all the plugins on your site, except Hustle
– Switch to a default WordPress theme
– Try to sign up to newsletter again
– If everything is well, activate one plugin at a time till you can replicate this issue.

Let me know how it went!

Cheers,
Nastia
Thread Starter drfish123
(@drfish123)

9 years, 1 month ago
Hi Nastia, I only have three plug ins (hustle included); have tried what you suggested but it does not work. 🙁

I appreciate your help!
- This reply was modified 9 years, 1 month ago by drfish123.
jdailey
(@jdailey)

9 years, 1 month ago

Sorry for the trouble! We were able to find an issue with the Mailchimp API that we are working to correct. Thank you for the feedback.

jdailey
(@jdailey)

9 years, 1 month ago

We are working on upgrading our Mailchimp API to version 3 to help resolve this. In the meantime, some of our users have found success with following these steps.
– Create a new API key on MailChimp
– Add a new email to the list (even if you have others added)
– Entered new API in Hustle
– Reactivate the Hustle pop-up & widget

I hope this helps as a temporary solution while we work on the new API!

jdailey
(@jdailey)

9 years ago

Thank you for the feedback. We released a new version of Hustle today with a Mailchimp API upgrade. Please let us know if you encounter any issues.

jdailey
(@jdailey)

9 years ago

If you continue to experience any issues one of our developers just released this hotfix https://premium.wpmudev.org/forums/topic/hustle-error-something-went-wrong#post-1254240

I am going to make this topic resolved because we have not heard back from you in awhile. If this does not resolve your issue let us know and we can reopen the ticket.

Viewing 8 replies - 1 through 8 (of 8 total)

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