Email renewal notification | ww.wp.xz.cn

carlosmarchi
(@carlosmarchi)

2 years, 6 months ago

Hi there!

We have a bunch of subscriptions that are not receiving the email renewal notification notice, although the email template is set as active. What should we check to investigate/solve this issue?

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Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Alberto Ruggiero
(@witcher83)

2 years, 6 months ago

Hello @carlosmarchi

does it happens with all subscription or only with some of them?

Thread Starter carlosmarchi
(@carlosmarchi)

2 years, 6 months ago

Hi Alberto,

Thank you for your reply. It’s happening to all of them, there are no subscriptions renewal emails being sent. Other system messages are being sent with no issues (the WooCommerce ones, for example).

Plugin Support Alberto Ruggiero
(@witcher83)

2 years, 6 months ago

Hello @carlosmarchi,

by checking with the plugin’s developer I’ve just realized that this version of the plugin does not have any email that can be sent.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Email renewal notification’ is closed to new replies.

3 replies
2 participants
Last reply from: Alberto Ruggiero
Last activity: 2 years, 6 months ago
Status: not resolved